Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
3,035 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
Contact Dealership
Today: 9:00 AM - 9:00 PM Closed Now
View All Hours

12820 Gulf Fwy

Houston, TX

77034

Directions

By Type

Showing 3,035 reviews

August 25, 2021

Andrew was awesome but I’m k not sure who it takes almost two weeks to get a part in and my truck was still not ready. I dont want this negative review to reflect on Andrew but instead on the dealers capabi More

by Hq2922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew
Report | Print
Sep 17, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 25, 2021

Buena atención al cliente pero los precios de las piezas son muy caros y la mano de obra demasiado caro en comparación con otros lugares More

by mariza31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Aug 27, 2021 -

Beck & Masten Buick GMC South responded

Lamentamos que haya tenido una mala experiencia. Sinceramente, Victoria Gilliland- vgilliland@beckmasten.net

August 25, 2021

The service department is always very courteous and helpful whenever I've had my cars serviced. Frany and Gabi have been my advisors and have always been able to answer questions and get me scheduled. More

by mikale8668
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Escalon, Gaby Cano, Scott Korenek
Report | Print
Aug 27, 2021 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 25, 2021

Everyone was very helpful, great customer service! I had to bring my car in for service, the car was evaluated and repaired in 48 hours. Other dealerships were going to take a week to look at my car. More

by achase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 24, 2021

I brought vehicle in thirty minutes before my scheduled appointment time and it took almost two and one half hours after my appointment time to get vehicle!!! More

by dbdeputydog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know his name
Report | Print
Sep 17, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 24, 2021

My salesman was very helpful, walked me through the process and showed me a lot of features on the vehicle. Also helped me get the on star system setup. The finance guy was also pretty helpful and pati More

by GSKYWRENCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None are on this list. I think my salesman was Mo
Report | Print
Aug 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Aug 30, 2021 -

GSKYWRENCH responded

I responded too early it seems. I have a list of issues I found out since I brought the truck home! 1: I was never told or shown by Kye the finance guy a breakdown of expenses in my contract.2: I never received a copy of my contract. 3: my sales guy never showed me paperwork of the breakdown of my offer and what the costs included in the contract would be. There were 2 $1895 charges one for a roadside protection and one for eol? Some protective coating? I verbally declined all that was presented to me as well as an extended warranty of $3995 all of those things were added without me actually putting eyes on the contract. I did electronically sign the contract but that was on a huge desktop screen. The yellow bars I was showed to sign were huge and covered a lot of space and not the full picture of the contract. When I came in to buy the truck I had a posted add that was much less than what the window sticker read. When I did that they (salesman and team) freaked out that they would have to honor the price. At that point I can only imagine that a lot of protocol was skipped because of the confusion. I found out there was $1895 for the roadside protection that every customer automatically pays? I’m just upset that NONE of th almost $8000 dollars worth of protections and extended warranties in which I verbally declined were added to the bottom line! Before I came in to buy I had calculated within a close range of total price and payments would be. It was way off and we struggled Kye and myself to get within $150 per month of what I thought it should be. I am Very displeased at the lack of transparency by sales and finance! I’m due back $3995 for extended warranty and $1895 for eol? The $3995 is being done by GM financial but the $1895 eol protection should also be refunded by Beck and Masten. To make things worse, the first time I drove it in the rain, both of my windshield wipers flew off of the truck! $50 later at oreilly auto parts I could resume driving in the rain 🤦🏼‍♂️ Please use this response as a complaint on my part. Please make this right. Thank you Greg Pemberton

More
August 24, 2021

I was early for my appointment and they worked me in. All work was completed and the truck was washed. I’ll be back in 5000 miles. More

by DRECHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Aug 26, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 24, 2021

Called for appointment and was taken for same day. Arrived 15 minutes early and was process. Van taken to shop at the appintment time. Price was right. More

by marketingusa1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know name, Deanna Andrews
Report | Print
Aug 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 22, 2021

Ralph (sales) and Earl (finance) did a good job. I’m not particularly easy to deal with but after a small hiccup with the vehicle not being potentially available after I arrived we got that squared away and More

by Dhallnkntz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph,Earl
Report | Print
Aug 25, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 22, 2021

Richard is a wonderful sales person. He helped us get the right vehicle for our family and save money while purchasing. Thank you Richard wohl More

by Caballeroa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
Report | Print
Aug 25, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your great review, Caballeroa! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

1
...
190
191
192
...
304