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Beck & Masten Buick GMC South

Houston, TX

4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

July 26, 2021

Not satisfied with the outcome of the mechanical issue result. I still have the same issue. Also no loaner cars available at the time of servicing. More

by RGarza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jul 28, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 26, 2021

I have owned my car for four months and has been for service twice and neither of the issues have been completed will be there again next week so frustrating. More

by rrojas920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Jul 26, 2021 -

Beck & Masten Buick GMC South responded

Hi, we regret to hear that your recent experience was anything less than exceptional. If you are willing to give us another chance, please give us a call so we can understand your situation better in order to try and turn your experience around. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 25, 2021

Very profesional on every thing good Custumer service all ways on time I have ben a Custumer from 2008 thil now hope they keep up the good job More

by RENERDZ75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
Jul 26, 2021 -

Beck & Masten Buick GMC South responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 24, 2021

Daniel, the service manager, is a very knowledgeable and professional guy. He is efficient and manages his service drive very well. I had an issue recently and he helped me quickly to solve the issue. More

by Maghan J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel, Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
Jul 26, 2021 -

Beck & Masten Buick GMC South responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 23, 2021

Said my truck was fine. Drove off the lot break failure light came on. Pulled into another dealership and sold it. Bought a new 2500 Gaby would not return my call. Tried getting someone to appraise my truc More

by Break failure guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Jul 26, 2021 -

Beck & Masten Buick GMC South responded

Hi, it's upsetting to hear that your experience was anything but stellar. We appreciate you bringing this experience to our attention. If you are willing, please contact us so we can work towards a resolution. We look forward to hearing from you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 23, 2021

Ms. Gaby was has great customer service. My car is driving smoothly and the noise that I was hearing is gone. Thanks for the great service. More

by tuthad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Jul 26, 2021 -

Beck & Masten Buick GMC South responded

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 23, 2021

Great price, great financing, great sales experience, service has been great, managers are great too . Everyone was awesome. Buying a 2nd car soon. Will be back. More

by SEILER4219
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Beck, Mohammed Qureshi, Shannon Eiler, Orlando Pasasin, Frank Nolden
Aug 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 22, 2021

Franny is the best she really knows her job and does it the best out of any service writer that I’ve used at any dealership More

by b.carpenter55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Beck & Masten Buick GMC South responded

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 22, 2021

I was a little disappointed in my service this time. Took my vehicle in for an oilfield change and tire rotation. Waited over two hours. Oil change was done but no tire rotation. Didn’t realize it until I go More

by ldbucha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Jul 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 22, 2021

Jennifer our sales lady is wonderful, that is why we came back here. She is the best, the process was great and she was so friendly and best car buying experiences we've had. More

by CINDYV02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Pasasin
Jul 26, 2021 -

Beck & Masten Buick GMC South responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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