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Beck & Masten Buick GMC South
Houston, TX
2,955 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
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Showing 2,955 reviews
July 15, 2021
This is the 2nd time I have come in for an oil change on my Enclave. Both times I had an appointment and the oil change and tire rotation took over 2 hours to complete. If I had just walked in and asked my Enclave. Both times I had an appointment and the oil change and tire rotation took over 2 hours to complete. If I had just walked in and asked for an oil change I might expect to wait. But when I am given an appointment, I expect that to be my time for service, not my time to get in a waiting line that is brought 1.5 hours long ahead of me. I bought the 3 oil change package with my first service on the car. When the last one is used, It will be difficult to return for an oil change. More
by GeneP
Verified CustomerEmployees Worked With
David who checked me in and out. He was courteous and very nice and apologized for the length of time I had to wait.
July 15, 2021
Horrible service and it took to long for a oil change, will not be coming there again I gave you a second chance and it was horrible service again will not be coming there again I gave you a second chance and it was horrible service again More
by IHERNANDEZ83
Employees Worked With
Manny Escalon
July 15, 2021
Ada Pasisin was excellent. We weren’t really looking to buy yet, but I fell in love with my new 2021 GMC Sierra. This is my second purchase with Becken Masten South. buy yet, but I fell in love with my new 2021 GMC Sierra. This is my second purchase with Becken Masten South. More
by IRMAGERARDO
Employees Worked With
July 14, 2021
The service reps. Are very detached from the client. They are almost like robots: no eye contact and no emotions, it also took long to check out. are almost like robots: no eye contact and no emotions, it also took long to check out. More
by joelriver1975
Employees Worked With
July 14, 2021
Everything was upfront . Jason Ruppert was my sales associate. I came back a week later after looking elsewhere. I went to Four other dealerships. He had such a good attitude , I came back to deal wit associate. I came back a week later after looking elsewhere. I went to Four other dealerships. He had such a good attitude , I came back to deal with him ! More
by BILLYLOPER
Employees Worked With
Jason Ruppert
July 13, 2021
Good experience, nice service and helpful people I will recommended to my family so they can see what I talking about thank you Jennifer for all you support. recommended to my family so they can see what I talking about thank you Jennifer for all you support. More
by PATZCUARO07@yahoo.com
Employees Worked With
Jennifer
July 13, 2021
The service department was quick and very helpful. Krystal was very nice and considerate when it came to my questions and concerns. My truck rides better after having the recall issue fixed!! Krystal was very nice and considerate when it came to my questions and concerns. My truck rides better after having the recall issue fixed!! More
by SNYAMARIE
Employees Worked With
Krystal,Andrew
July 12, 2021
Was able to work out a deal with them which was not easy with a two year old but everyone was friendly even gave my son a coloring book with a two year old but everyone was friendly even gave my son a coloring book More
by CRUZ055
Employees Worked With
July 11, 2021
Customer service was fine it's just when I received my truck when they rotated my tires they didn't do the sensors. After,I had left and drove my truck around for an hour then the light pops on so I went truck when they rotated my tires they didn't do the sensors. After,I had left and drove my truck around for an hour then the light pops on so I went to tire shop they fixed it. Would appreciate it on the future reference when you do that please adjust the computer. Thank you More
by gertrude ealey middleton
Employees Worked With
Elyza Sanchez
