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Beck & Masten Buick GMC South

Houston, TX

4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

July 22, 2021

Great service and courteous. Frany was very informative and friendly. I will definitely continue to use Beck and Masten for my service needs! Great job! More

by kevinmc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Beck & Masten Buick GMC South responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 21, 2021

Michael Sparks did a nice job of taking care of my issues. Very friendly and professional. he was responsive after the sale as well. Love my truck More

by SJANSMA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sparks
Jul 23, 2021 -

Beck & Masten Buick GMC South responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Beck & Masten Buick GMC was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 21, 2021

I'm very happy with there services, sales and financial departments very helpful. Not happy with the price due to shorties of electric components. Thank You. More

by KATRAN59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eiler, Scott Korenek, Frank Nolden
Jul 23, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 21, 2021

I like the work and friendly service. What I have been looking for and the quality is good. I would recommend Beck and Masten to my friends. More

by CLAYAUDI62012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
Jul 23, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 20, 2021

Whoever got in and out and my car left the floor filthy!!! I had just put in new floor mats the day before I left my car and I got upset when I saw the floor More

by joycereece59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew
Aug 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us, Joyce. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 19, 2021

The service process went by smooth. Service Advisor Andrews was very helpful and answered all my questions. Will return for any future repairs or services. More

by Eli1372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts Dept. Anthony , Deanna Andrews
Jul 22, 2021 -

Beck & Masten Buick GMC South responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 19, 2021

Great sales team. Really friendly and eager to help. Finance dept was a little slow. Our salesmen Marco and Fernando did a wonderful job. Thanks. More

by JWITTENBERG4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco and Fernando
Jul 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 19, 2021

Just follow through with client making sure all information concerning the vehicle purchase is accurate. Richard was very nice. I was given conflicting information as to where exactly was the vehic More

by Kathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
Jul 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 19, 2021

I have ALWAYS had great results in dealing at Beck and Masten South. They know how to treat their customers. Just purchased my 5th Buick with no regrets. More

by JCMEDFORD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge, Frank Nolden
Jul 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 18, 2021

Rolando was great. Great communication throughout the process since the car was in-transit. Lots of updates and even a nice picture of it when it arrived on the lot. More

by CHRISACARP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando,
Jul 20, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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