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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

July 18, 2021

Great Service. Friendy people their very fast Services on my vehicle compliment drinks when you need one coffee ,water ,hot chocolate etc. Great place to buy a vehicle's More

by ANGELA_PATTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toby Ohnesorge, Jason Beck, Gina Saez, Nora Torres, Frank Nolden
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Jul 21, 2021 -

Beck & Masten Buick GMC South responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Beck & Masten Buick GMC South was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 18, 2021

Ralph is a very good salesman, he was a pleasure to work with, no high pressure sales pitch, very professional and receptive to my needs. More

by retc130fe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Odigbo
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Jul 21, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 18, 2021

Friendly,service, fixed the issue I had, communication was adequate, Gaby does a good job answering questions. Pats were ordered in a timely manner with updates More

by JERRY79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Jul 21, 2021 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 17, 2021

A new vehicle with squeezing noice and their answer is that’s how GMC makes them then poor quality of parts very disappointed of GMC More

by MJYP71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
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Aug 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 17, 2021

The service department at Beck & Master are quick they get you in and out theyll take care of all your vehicle needs very friendly staff. More

by Frank926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Galindo
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Jul 20, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 17, 2021

The tech Brian Vance did a great job and had me back on the road before lunch so I could make a afternoon appointment with a client. More

by j.degen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nora Torres
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Jul 20, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 17, 2021

Brought vehicle in for a factory recall after my original dealer never had the part nor time to do the work. Beck & Masten not only performed the work, but they did it without hesitation. I will be a custome More

by Geos411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Melton, Elyza Sanchez
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Jul 20, 2021 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 16, 2021

Easy to work with. Put a deposit on a SUV and when it came in, purchased it. Very helpful and cordial. Enjoyed the experience. Thanks. More

by BCF8400
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris In sales, Mohammed Qureshi
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Jul 19, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 16, 2021

My service appointment went exceptionally well. Very appreciative of the quick work performance and high quality employees I encountered. Thanks for an excellent service experience! More

by PIXP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Jul 19, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 16, 2021

Rocio was very professional service adviser, I give her a 10 in my book. I would recommend her to other people Rocio , thank you for your prompt service. More

by david.erwin8495
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casandra, Rosie Hernandez
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Jul 19, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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