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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,954 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,954 reviews

July 11, 2021

Scheduled my 2016 GMC Yukon for a safety recall, Roció in service took my information and she let me know about how long it should take and offered a ride back home, everything went well, my vehicle was read More

by fefacdado
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Jul 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 11, 2021

Beck & Masten Buick South was great. They explained everything to me concerning my car. I needed some extra work done and they explained and showed me what needed to be done. More

by JBLANKS56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Perez
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Jul 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 11, 2021

The salesman was lovely, best customer service skills! Ruben made sure we felt cared for and went above and beyond to get ha the best deal More

by IVANIABBUAGUI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben, Orlando Pasasin, Frank Nolden
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Jul 14, 2021 -

Beck & Masten Buick GMC South responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 10, 2021

They got me all fixed up! I had a complicated situation with my door and they got it all figured out and handled :) They even washed my car for me!! More

by Priscilla M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
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Jul 13, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review, Priscilla! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 09, 2021

Salesman and Finance department were excellent! They made the process quick and easy. I would recommend anyone to buy a car from Beck and Masten. More

by acostapatrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
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Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 09, 2021

Quick and fast service very friendly. Handled all my questions I had If and didn't pressure me to buy any of the service we'll be back More

by MR.IDLEBIRD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Saez
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Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 09, 2021

Excellent costumer service, tanks to Jennifer for all the excellent service and always answering my phone calls and looking for the right vehicle for me. More

by Prisibarron87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer paulinni
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Jul 12, 2021 -

Beck & Masten Buick GMC South responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 08, 2021

The wrong part was delivered and 3 hours of my time was wasted. I was not given sufficient communication and I do not feel I was treated well as a customer. More

by caseyb.crittenden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
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Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Casey, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 08, 2021

Excellent service! It was a quick and painless experience! The salesman Chris Dominguez was awesome he was very knowledgeable about the vehicles and even bought me dinner!! More

by COJ25974
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dominguez
Report | Print
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 08, 2021

Not satisfied with the service my car was given. I still hear the noise the car was making before I took it in for service More

by MC5158
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gaby Cano
Report | Print
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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