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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

July 12, 2021

Was able to work out a deal with them which was not easy with a two year old but everyone was friendly even gave my son a coloring book More

by CRUZ055
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 11, 2021

Scheduled my 2016 GMC Yukon for a safety recall, Roció in service took my information and she let me know about how long it should take and offered a ride back home, everything went well, my vehicle was read More

by fefacdado
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Jul 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 11, 2021

Friendly staff and quick timing thought I would be there for a long time but was in and out in no time, keep up the great work. More

by Ajcastillo248385
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Vega
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Jul 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 11, 2021

Customer service was fine it's just when I received my truck when they rotated my tires they didn't do the sensors. After,I had left and drove my truck around for an hour then the light pops on so I went More

by gertrude ealey middleton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
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Jul 13, 2021 -

Beck & Masten Buick GMC South responded

Gertrude, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 11, 2021

The people who work in costumer service are very amiable and friendly. They took great care of us and tried to resolve the problems we were facing with our car. More

by ROSAURARRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Jul 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 11, 2021

The salesman was lovely, best customer service skills! Ruben made sure we felt cared for and went above and beyond to get ha the best deal More

by IVANIABBUAGUI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben, Orlando Pasasin, Frank Nolden
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Jul 14, 2021 -

Beck & Masten Buick GMC South responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 11, 2021

Beck & Masten Buick South was great. They explained everything to me concerning my car. I needed some extra work done and they explained and showed me what needed to be done. More

by JBLANKS56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Perez
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Jul 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 10, 2021

They got me all fixed up! I had a complicated situation with my door and they got it all figured out and handled :) They even washed my car for me!! More

by Priscilla M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
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Jul 13, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review, Priscilla! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 09, 2021

Excellent costumer service, tanks to Jennifer for all the excellent service and always answering my phone calls and looking for the right vehicle for me. More

by Prisibarron87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer paulinni
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Jul 12, 2021 -

Beck & Masten Buick GMC South responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 09, 2021

Salesman and Finance department were excellent! They made the process quick and easy. I would recommend anyone to buy a car from Beck and Masten. More

by acostapatrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
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Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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