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Beck & Masten Buick GMC South

Houston, TX

4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

July 06, 2021

Good communication, no long waits, nice people to work with, good service, willing to work with you on certain deals that’s best for you More

by HELLISON3477
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

We really appreciate you taking the time to leave us this feedback! We’re so happy to hear that our team was able to find you the perfect deal to fit your needs. Beck & Masten Buick GMC South looks forward to seeing you again for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 06, 2021

Ralph Odigbo, is an Excellent Consultant/Salesman. I have purchased 2 vehicles through him. Again, Ralph Odigbo, is an Excellent Consultant/Salesman. I have purchased 2 vehicles through him. Thanks More

by BRIDGETMCCLAIN71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Odigbo , Gaby Cano
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 06, 2021

They were very easy to deal with. Fair and no high pressure tactics. I recommend them to anyone looking for a car, truck or SUV. More

by OSBORNR938
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny, Mohammed Qureshi
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Beck & Masten Buick GMC South. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 04, 2021

Experience was great. Took a little longer than I hoped but I have unrealistic expectations. Gaby was professional and Hannah was responsive and enjoyable to work with. More

by mforrest89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Jul 07, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 04, 2021

Excellent work in a timely fashion. Thank you for keeping us informed about progress during the week. More

by Dbfite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 04, 2021

Took my truck in to get my cracked cluster replaced and they ended up damaging the frame around it. Once contacted about the situation the dealership NEVER returned my call to follow up and get this issue More

by Mayra V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Jul 07, 2021 -

Beck & Masten Buick GMC South responded

Maura, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 03, 2021

The service staff did an excellent job on taking care of my vehicle! More

by Mr. Nelloms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Jul 06, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 03, 2021

Thanks for fixing my car. So sad it took two hours More

by PATSYJENKINS07
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Jul 06, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything our team does for us and our customers. Hope to work with you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 03, 2021

Mrs Krystal provided great service and explained everything thoroughly to me, I was very satisfied with work that was done, and I will continue to come to beck and masten for future service More

by Martinezadam23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal
Jul 06, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 02, 2021

Great service. Great staff. Thank you Mrs. Rosy Hernandez. She was great and very professional and helpful. Will recommend my friends to your dealership. Thanks. More

by H4ZAZUETA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jul 06, 2021 -

Beck & Masten Buick GMC South responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to contact us again for any automotive needs that you might have. Until then, take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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