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Beck & Masten Buick GMC South

Houston, TX

4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

June 29, 2021

Need to have oil ready when customers come in for a change More

by SALINAS.HUGO.R@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cinthia
Jul 02, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 29, 2021

I received a repair that was seamless and has kept me driving with no interruption. I was informed, updated and got a nap in. Thanks guys. As always a pleasure. More

by Waunita69!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Escalon, Gaby Cano, Scott Korenek, Arturo Gonzalez, Gina Saez, Elyza Sanchez
Jun 30, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the great feedback! We're very happy that our staff was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 29, 2021

1st I'd like to say when did beck & master become a dishonorable dealership  On my last 3 visits to the service department It proves to me that beck & master’s South is not a honorable dealership for s More

by waynerly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Jun 30, 2021 -

Beck & Masten Buick GMC South responded

We acknowledge your review and are currently looking into the events you’ve detailed.

June 29, 2021

The service and staff were friendly and knowledgeable with all our questions and concerns we may have had. It was a all around good experience. Looking forward to doing business with them again in the fu More

by ATEORESENDIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our staff made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 29, 2021

Very friendly, courtesy, honesty, and knowledgeable of what they do. More

by LUISGCG03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
Jun 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We look forward to seeing you again soon. Thanks again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 28, 2021

Great service and knowledgeable staff! We made a great purchase and they were very efficient with our time. More

by LORENALOZ129
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Beck & Masten Buick GMC South responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 27, 2021

Prices extremely high. You no longer give first class service. More

by AODAVID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jun 29, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 27, 2021

very nice and prompt, they made nessarry Diagnostics in a timely manner. they kept me well-informed of any changes in a timely manner , Definitely recommend More

by jakob944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Jun 29, 2021 -

Beck & Masten Buick GMC South responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 27, 2021

I can't express how much Scott & Gabby went over & beyond to satisfy this tough customer, me! Happy with my new engine.repair. More

by jerilynn384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott and the entire team who worked on my new engine repair., Gaby Cano
Jun 29, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Scott and Gabby went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 27, 2021

As soon as we arrived, we were greet by Willie who was very kind and patient throughout the entire process of buying our truck! I can’t remember at the moment, but when we crossed over to the finance buil More

by RGALVAN2002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie
Jun 29, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Willie. Please let us know if we can ever help you in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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