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Beck & Masten Buick GMC South

Houston, TX

4.6
2,946 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,947 reviews

June 16, 2021

good service good people good facility the only problem I had was that they didn't want to wash my truck maybe next time I hope More

by moonlightwelding1411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Jun 17, 2021 -

Beck & Masten Buick GMC South responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 16, 2021

Our sales professional Ms Sharlene was amazing. She answered all our questions with no hesitation. She was pleasant n courteous. Best experience we’ve had there. More

by VLOPEZ6267
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharlene Ricketts
Jun 17, 2021 -

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Sharlene was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 16, 2021

Lauren Ramsey and Anthony Alvarado took very good care of me. Ty in finance was a big xxxx too in understanding all the different plans. More

by BWILSON010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Ramsey, Anthony Alvarado
Jun 17, 2021 -

Beck & Masten Buick GMC South responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 15, 2021

Excellent service, Rosie Hernandez is always great and attentive. She makes sure my car is well cared for and to get it in the least amount of time. More

by anabellaleiva2508
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jun 16, 2021 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 15, 2021

I went looking for a truck and left with a Texas Edtion I went looking for a truck and left with a Texas Edtion 2018 GMC. I loved the overall service and kindness of the sales staff and I will refer you t More

by RALPHBROWNDADDY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eiler, Rafael Benavides, Gaby Cano
Jun 16, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Jun 16, 2021 -

RALPHBROWNDADDY responded

This is my email:ralphbrowndaddy@gmail.com

June 14, 2021

There was some misunderstanding in a lot of the areas of the sales process but at the end it went well and all was good. More

by JENNIFERALFARO59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Delgado
Jun 15, 2021 -

Beck & Masten Buick GMC South responded

Jennifer, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 14, 2021

Had a great experience thanks to Mr. Jose Cuellar (sales Rep). He was very friendly, honest informative and best of all No pressure, Overall very satisfied. More

by HHGARZA.MPC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cuellar, Mohammed Qureshi
Jun 16, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write about your experience. It's great to know Jose and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 14, 2021

Was a good review. Just went in for some strange noises. Couldn’t mimic and I understand that there’s not much to be done at that point. Regardless, everyone was extremely helpful. More

by Sands.paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Jun 16, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 13, 2021

Unresolved issue as it relates to my service I took vehicle in for maintenance and rattling noise that has been occurring since I purchased the vehicle they assured me that it was fixed and it is most More

by SAUSP2345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 12, 2021

Miss Rosie was nice helpful got things done in a timely manner she tell me informed on what was going on with my vehicle all right More

by ERICAIVORY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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