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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

June 26, 2021

Good customer service I kept getting updated for every detail on my vehicle More

by Alfred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Jun 29, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 26, 2021

Thanks for the fantastic service and a great job on the work More

by SKGERACI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Jun 29, 2021 -

Beck & Masten Buick GMC South responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 26, 2021

Went in for oil change and fuel filter , 15,000 mile check. They did oil change and filter but no fuel filter . They did not check my truck showing 0 life on fuel filter . I called in the service Monday More

by RONMURRAY72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Deanna Andrews
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Jun 30, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 26, 2021

Those guys always try’s to do good work. Servicing my truck for more thank 15 years. More

by GRICH1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Jun 28, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 26, 2021

Everything was great when we brought in our GMC Yukon. More

by MICHELLINE.WOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 25, 2021

Had my truck in twice and still didn’t get repaired. More

by GUY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina Saez
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Jun 30, 2021 -

Beck & Masten Buick GMC South responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 25, 2021

Gaby told me that after replacing my front struts they needed programming which is a complete lie, and she wanted to charge me $250 to “do it” More

by RUIZFRANKJR
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Report | Print
Jun 30, 2021 -

Beck & Masten Buick GMC South responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 25, 2021

There good people they treat people good The service was good the sell good cars and trucks More

by TEREBALDEZ424
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco. Alvares
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Jun 28, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 25, 2021

Brought truck in for oil change. Told me that I needed front in work done to my truck but couldn't tell me why I needed it. Ask to speak to technician that look at my truck to tell me what was going on b More

by clintis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina Saez
Report | Print
Jun 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 25, 2021

Disappointed with this visit, problem not fixed. Not advised my car would be kept overnight. Courtesy call would have been appreciated my warranty was out of its package, and scattered all in my glove c More

by Mmew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Jun 28, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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