Back

Beck & Masten Buick GMC South

Houston, TX

4.6
2,945 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
Contact Dealership

12820 Gulf Fwy

Houston, TX

77034

Directions

By Type

Showing 2,945 reviews

June 11, 2021

Took my vehicle the first time with a complaint of my ac not cooling after a few days once warranty approved it supposedly got fixed however I had to take it back because I immediately knew upon pick up tha More

by cdominguez3817
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew
Jun 15, 2021 -

Beck & Masten Buick GMC South responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 11, 2021

Experience at beck and masten was excellent. I had one Experience at beck and masten was excellent. I had one goal that day and that was to drive out with a new vehicle. Goal accomplish with the excellent More

by JORGEPEREZJR85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monty Broughton , Mohammed Qureshi
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 11, 2021

I drop my vehicle off on Wednesday and I told her that I cannot leave it for the weekend she did not communicate with me More

by Adrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Jun 11, 2021 -

Adrian responded

Lack of communication

June 11, 2021

My experience purchasing 2021 Acadia was wonderful and I am very happy. I had purchased multiple vehicles from Ada and Mohammed in the past and every time it’s easy and amazing experience.    I Would like More

by Umair Muqeet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 10, 2021

Great service. Andrew got my truck in and out with an Uber to and from work. He made it pretty painless. He even got some extra work done for me.Thank you More

by jason.bludworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

Jason, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 10, 2021

My sales lady was great and the finance guy was professional and kind. thank you for good experience. My sales experience was pleasant and easy. They got me out in a couple hours. Once again thank More

by BELLA2468
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny , Mohammed Qureshi
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 09, 2021

We never had a great experience with a dealership before and this one was way above our expectations. Our sales person, Ralph was awesome and went above and beyond to meet our needs. Right now he’s working More

by ADAVIS32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph, Shannon Eiler
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 08, 2021

Jennifer was a great salesperson and helped me throughout the entire purchasing process. I was buying the car from out of state and a little worried. She was able to do a video meeting so I could see the ca More

by DrSimpson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Andaur
Jun 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Jennifer and the rest of the Beck & Masten Buick GMC South team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 08, 2021

Marco was awesome in helping us and I can’t leave out Mo. Mo has always been so great to us. Third vehicle purchased there. More

by MARTHAG193
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Alvarez, Mohammed Qureshi
Jun 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 08, 2021

Great ongoing service through the entire new car buying process. Orlando and Rolando were very helpful. The financial representative was great and quick. Thank You!! More

by JTAMAYO80SGIRL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando Cano - Awesome!!!, Mohammed Qureshi, Orlando Pasasin
Jun 10, 2021 -

Beck & Masten Buick GMC South responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

...
202
...