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Beck & Masten Buick GMC South
Houston, TX
2,970 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
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Showing 2,970 reviews
May 21, 2021
Elyza was very helpful and thorough. Pleasant experience Elyza was very helpful and thorough. Pleasant experience for a first service visit. I had a recall and she was very knowledgeable on how to handle t Elyza was very helpful and thorough. Pleasant experience for a first service visit. I had a recall and she was very knowledgeable on how to handle that and help with my insurance tire claim. Great experience. More
by jennipeveto
Verified CustomerEmployees Worked With
Elyza Sanchez
May 20, 2021
AVOID!!!I would give this dealership negative stars if I AVOID!!! I would give this dealership negative stars if I could. The absolute worst dealership I have ever had the misfortune of visiting. Called to AVOID!!! I would give this dealership negative stars if I could. The absolute worst dealership I have ever had the misfortune of visiting. Called to make an appointment. Arrived on time and basically no one is in the front area to even ask if I needed help or to greet. I was told to talk to Jorge but apparently he was nowhere to be found. Plenty of salesman were walking around or talking to each other and I was basically standing there trying to get help. If you want a good customer experience, DO NOT GO HERE. Go anywhere else. More
by captainnemo789
Employees Worked With
Jorge Gomez
May 19, 2021
Fast and courteous service done on my first maintenance. Wait time was far less then promised. Drove by two different GMC just to go to this one. Wait time was far less then promised. Drove by two different GMC just to go to this one. More
by sjohn143
May 19, 2021
Lied to me. Said they had Canyon in stock. I drove down there and they didn’t have one on the lot. Very deceitful. Disappointed after having bought 2 trucks previously. there and they didn’t have one on the lot. Very deceitful. Disappointed after having bought 2 trucks previously. More
by roygrant
Employees Worked With
Reputation .com
May 18, 2021
Marisol was very informative and let me know what was going on with my vehicle. The oil change was fast and Marisol offered me a complimentary car wash. going on with my vehicle. The oil change was fast and Marisol offered me a complimentary car wash. More
by OMARTINEZ15939
Employees Worked With
Marisol Perez
May 17, 2021
Need to have better and faster communication on issue. took 1 week to give me an answer to what the issue was. I was the one having to call to check up on it. took 1 week to give me an answer to what the issue was. I was the one having to call to check up on it. More
by Monica
Employees Worked With
May 17, 2021
Completed the wrong item..had to drive back immediately..service manager drove and confirmed. Had truck 16 days. Inconvenience having to drive back two 26 mile trips. immediately..service manager drove and confirmed. Had truck 16 days. Inconvenience having to drive back two 26 mile trips. More
by xp83ag
Employees Worked With
Rosie Hernandez
May 17, 2021
This dealership has knowledgeable employees and they are polite and nice to talk to when you are trying to get vehicle serviced and back on the road. polite and nice to talk to when you are trying to get vehicle serviced and back on the road. More
by Alfredw10
Employees Worked With
Cody, Gaby Cano
May 16, 2021
The young lady who assisted me with my appointment was very helpful and polite. I was surprised to be out of there within an hour. I like the idea the she care and it made me feel good bringing my vehicle very helpful and polite. I was surprised to be out of there within an hour. I like the idea the she care and it made me feel good bringing my vehicle up because I wanted to change location. More
by RAYSMITH1700
May 16, 2021
Felt “at-home” third vehicle bought from this group - everybody I was in contact with were easy to work with and respected my time - an important issue for me!! everybody I was in contact with were easy to work with and respected my time - an important issue for me!! More
by HRESNICKMD
