Beck & Masten Buick GMC South

Beck & Masten Buick GMC South responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Beck & Masten Buick GMC South responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Frany and Rosie were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Beck & Masten Buick GMC South responded

Muchas gracias por tomar el tiempo de su día para compartir su experiencia con todos. Creemos en un servicio al cliente atento y profesional y nos da un placer que nuestro equipo le haya causado una gran impresión. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. We are pleased to hear that Jason was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Beck & Masten Buick GMC South responded

That is not the kind of experience we seek to provide, Ernestine. Please call us when you can so we can address this together. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Ernestine Williams responded

I would love to call and discuss this if I could get through to you. I feel that it is necessary to mention that the other diagnosis in addition to the bosse plate was about my front suspension steering. However, when the work was finished, nothing on the paperwork stated anything about these problems. On the paperwork, it was stated that certain things were recommended but was declined, such as replacing the wiper blades, injec flush and TBI SVC, brake flush, cooling system flush and replacing the air filter. None of these things were recommended or mentioned to me at all. The only thing that was mentioned by the service agent was about the bosse plate and the front suspension steering, which the agent printed out a diagram per my request. It is for those reasons that I am uncertain if what I was told was true, because if so, it would have been included in the final paperwork and not something that was never mentioned or recommended. My phone number is in the records and you may feel free to reach out me if you are truly serious about discussing this. I am not saying that another dealership would treat me any differently but I would not feel comfortable bringing my car there again. I feel that it is unprofessional and shows a lack of empathy to have a senior citizen leave unsure and distrustful of the analysis of her vehicle, and especially if it was for the sake of making more money.

Beck & Masten Buick GMC South responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net