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Beck & Masten Buick GMC South

Houston, TX

4.6
2,977 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,977 reviews

April 13, 2021

Side airbag recall/Engineering Study took 2 days. Vehicle not washed. Told not to change oil but technician did anyway and rotated tires which was done 131 miles before so I had to take to Discount tire to r More

by JMC1518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 13, 2021

We've been return customers for a few years now. Always We've been return customers for a few years now. Always have great car buying & leasing experience thanks to the amazing people at Beck & Masten Sou More

by CRISMILLER101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ky in finance was great, and Wayne & everyone!, Jason Beck, Mohammed Qureshi, Shannon Eiler
Apr 15, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 12, 2021

Although I disagree with their approach in price negotiations I was satisfied with outcome. Very professional in all other matters. Apperance of sales was outstanding. More

by KILLIAGL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi, Orlando Pasasin
Apr 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2021

Excellent customer service, friendly environment, professional sales and finance associates. Highly recommended to others in search of a vehicle, honored to be a proud owner of a new vehicle. Thank y More

by albert_prentiss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Fincher
Apr 13, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2021

Gaby has done amazingly great, but I’m not too happy that my brand new Yukon Denali truck 2021 is having issues already. First it was the seat now it’s the suspension. Since we got the truck it’s been alway More

by closnliln20
Recommend Dealer
No
Employees Worked With
Gaby Cano
April 11, 2021

Excellent Service Eliza Sanchez, Rosie Hernandez, Gina Saez the customer service is excellent. Enjoy bringing my vehicles to Beck & Masten . Keep up the great work in customer service. More

by Earl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Gina Saez, Elyza Sanchez
Apr 13, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2021

All of the staff was very friendly and helpful. My repairs were done quickly and I was notified by phone when it was ready for pickup. I would recommend this dealership. More

by newcyn07
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elyza Sanchez
Apr 13, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2021

Service is great. Staff are friendly, helpful, and knowledgeable. The only downside is the the waits are abysmally long even with an appointment..barring that they get high ratings. More

by JSAWYER1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
Apr 13, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2021

Excellent service as always from Frany. She always works with me on service on my truck. In addition my truck is always serviced in a timely manner. I will be back!!!! More

by ysbrown2968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2021

All I can say is Tanner should learn how to never judge a book by its cover. My wife and I were very interested in looking into a new vehicle. My wife and I are owners to our own successful company. We came More

by Olivos01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enna , Mohammed Qureshi, Manny Escalon, Rafael Benavides
Apr 12, 2021 -

Beck & Masten Buick GMC South responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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