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Beck & Masten Buick GMC South
Houston, TX
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
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Showing 2,978 reviews
April 10, 2021
All I can say is Tanner should learn how to never judge a book by its cover. My wife and I were very interested in looking into a new vehicle. My wife and I are owners to our own successful company. We came book by its cover. My wife and I were very interested in looking into a new vehicle. My wife and I are owners to our own successful company. We came over after work, obviously not in clean attire. Tanner did not seek any interest in our want to purchase. Not only did Tanner also get his supervisor who I would imagine is aware of the current inventory along with the future inventory as well. Both did not take in what we had our minds set on. So my wife and I decided to just leave. As we were walking out we were able to meet two young ladies named Enna and Ada. Enna and Ada were very attentive and took note of what we were inquiring. No longer than 24 hours we received a call from Enna and who found what we were looking for. We came in that same day to make our purchase. I would be lying if I said the visit was pleasant but we noticed Tanner throwing his hand up in a motion as in what we are doing here. Not only did we feel uncomfortable but also unwanted with his body language. But since we were pleased with the finding of Enna we continued and bought our beautiful GMC Sierra Denali. More
by Olivos01
Verified CustomerEmployees Worked With
Other Employees :
Enna , Mohammed Qureshi, Manny Escalon, Rafael Benavides
April 10, 2021
Service was poor, dealership kept my truck for two weeks to change two tires, tires that I had to find and bring to them. When all was done, I picked up the truck to find the spare tire was still in the bed to change two tires, tires that I had to find and bring to them. When all was done, I picked up the truck to find the spare tire was still in the bed of the truck, they couldn’t even put it back in it’s holder without being asked to...poor service, will not be back again! More
by DavidJacobs
Employees Worked With
Monty, Gaby Cano, Scott Korenek
April 10, 2021
Great return time. What I ask for in addition to my services was not completed. The service was great overall and easy to get in for service. services was not completed. The service was great overall and easy to get in for service. More
by WILSONLAURENNETTE
Employees Worked With
Arturo Gonzalez
April 10, 2021
Unfortunately we were unable to address the issue. The new vehicle we purchased had 1,000 miles on it. We were told it was only driven by sales. The morning after the purchase we noticed both rims on the new vehicle we purchased had 1,000 miles on it. We were told it was only driven by sales. The morning after the purchase we noticed both rims on the drivers side had a scratch on them. The dealership made the repair on the rims. A few weeks later out front tire had a blow out, apparently due to damage during this initial time frame. The dealership/service department refused to replace the tire which this issue could have caused us an accident because the staff damaged this car and did not report it. Now as the buyer, I am stuck with this expense. Unfortunately the dealership has now lost a once loyal repeat customer. More
by Rob02
Employees Worked With
Gaby Cano
April 10, 2021
When I got to the dealership I had a wonderful welcome by a salesman he was very attentive and very helpful to what I wanted to shop for. a salesman he was very attentive and very helpful to what I wanted to shop for. More
by aellis6294
Employees Worked With
Tanner Fincher/Frank Nolden 111
April 10, 2021
Beckmasten is the best dealership big thanks to manny escalón and service advisor Rosie Hernandez best service would definitely recommend beckmasten to my family and friends escalón and service advisor Rosie Hernandez best service would definitely recommend beckmasten to my family and friends More
by DANIELSEPULVEDA9
April 09, 2021
Great customer service, all questions i had Eliza was able to provide all detail information. Recommend 10/10 thank you again and will come again for service able to provide all detail information. Recommend 10/10 thank you again and will come again for service More
by alonsosilvia30
Employees Worked With
Elyza Sanchez
April 09, 2021
I love beck n masten..Kelsey with new cars is always so I love beck n masten.. Kelsey with new cars is always so helpful and has amazing customer service skills. I wouldn't go or refer anyone I know to an I love beck n masten.. Kelsey with new cars is always so helpful and has amazing customer service skills. I wouldn't go or refer anyone I know to anywhere else.. More
by JJMATA31
Employees Worked With
Chad Garland, Manny Escalon, Shannon Eiler, Gaby Cano
April 09, 2021
Takes forever to get a service agent to call you back, while they hold your car hostage. She left me a message that my car had been diagnosed and asked me call call back. It took 6 phone calls and more th while they hold your car hostage. She left me a message that my car had been diagnosed and asked me call call back. It took 6 phone calls and more than a day to get them to respond. I still never received complete explanation of parts and work done. More
by RHONDa
Employees Worked With
Gina Saez
