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Beck & Masten Buick GMC South

Houston, TX

4.5
2,579 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,579 reviews

July 22, 2017

Great experience Rosie Hernandez is always very helpful when I bring my car for any issues. She is in constant contact the whole time my car is there.. EF114499 More

by Lailonie4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toni
Jul 23, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review! I'm very happy to hear that Rosie was of such help to you. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Manny Escalon | Service Manager

July 22, 2017

Great & Fas Service Recently took my truck for an oil change, tire rotation & multi-inspection. The service was fast and the service rep was very helpful as well. More

by MG1975
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roaena Vasquez & Toni
Jul 23, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your experience at our service center. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Manny Escalon | Service Manager

July 22, 2017

Right before vacation! I Took my Enclave in for an oil change and they discovered other issues with my car. I was quite concerned as we were about to be leaving on our famil More

by R_Esq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rogelio Paredes
Jul 23, 2017 -

Beck & Masten Buick GMC South responded

We are truly grateful for this awesome review! We are thrilled that Roger was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Sincerely, Manny Escalon | Service Manager

July 22, 2017

Good service at a fair price Oil change with tire rotation. Also had left front tire replaced. I have been coming here ever since I purchased my new truck here over 2 years ago. V More

by bethany1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toni
Jul 23, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your review! Thank you for choosing Beck & Masten Buick GMC South for your automotive needs. Sincerely, Manny Escalon | Service Manager

July 22, 2017

Excellent I called in spoke with Gabriella & assumed I needed other services; I was told other wise & brang my car in the same day. She was very helpful on the More

by Christian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriella
Jul 23, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your review, Christian. We're glad to have Gabriella on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

July 21, 2017

Service department was prompt and courteous Rosaena, has been the service advisor the entire 3 years I've owned my car. Every visit she is the same cordial, polite, courteous, knowledgeable, in More

by scottwienert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jul 23, 2017 -

Beck & Masten Buick GMC South responded

Thank you for writing about your visit with us! I am happy to hear that Rosaena was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Manny Escalon | Service Manager

July 20, 2017

Tommy Cude Above and Beyond Tommy went above and beyond in fixing my problem with my Buick Enclave windshield wiper problem. His generosity and genuine concern made my day.Thank More

by Diana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Cude
Jul 20, 2017 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback! It does not surprise us that Tommy went above and beyond for you; it is just an example of why he is such a great asset to our team. All of us at Beck & Masten Buick GMC South await your return. Please let us know how we may be able to help next! Sincerely, Manny Escalon | Service Manager

July 20, 2017

Oil change Called ahead and scheduled the service... The service desk is always so nice and cheerful. They get me in and out fast! This has been my 3rd time gett More

by Michael G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose & Jocelyn
Jul 20, 2017 -

Beck & Masten Buick GMC South responded

Michael, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Beck & Masten Buick GMC South! If there is anything else we can do for you just give us a call! Sincerely, Manny Escalon | Service Manager

July 20, 2017

Oil Change and Tire Rotation Very quick and efficient. Great Customer service. I will recommend to others. Service Associate called once my vehicle was complete and that I coul More

by giapia01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ROGELIO PAREDES
Jul 20, 2017 -

Beck & Masten Buick GMC South responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Beck & Masten Buick GMC South. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Manny Escalon | Service Manager

July 19, 2017

Water Pump Repair After our water pump sprung a leak, we had it towed to this dealership for service. It's where I purchased the vehicle, and the service has always bee More

by EDent30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jocelyne, The Shuttle Driver., Jamie Ward
Jul 20, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We're glad to have Jamie and Jocelyne on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Manny Escalon | Service Manager

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