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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
3,063 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 3,063 reviews

February 25, 2021

Rosie in service is outstanding she took care of all our repairs and she checked for recalls and returned our truck back as promised great job! More

by FJDEHOYOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Mar 02, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Rosie went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Great Great great great great great great great great great great great great great great great great great great great great great great great great More

by Chas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
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Feb 26, 2021 -

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

The prices need to be more competitive to get 5 stars. Everything else is great, employees are friendly and are very competent. I would probably recommend to a friend. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
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Feb 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback, Mark! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Ruben and Richard and the whole team were amazing to work with. Their honesty and frankness has definitely made our shopping experience easy and wonderful. We will definitely be back and recommend our family More

by Edelarosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Leon /Richard wohl
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Mar 02, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Love bringing my truck to this dealership! Nothing but positive energy, smiles and wonderful service every time I visit! Amazing staff of people who all deserve raises! Especially Frany! You guys have a l More

by jonesboys022307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Escalon, Gaby Cano, Gina Saez
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Feb 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2021

It was so refreshing to deal with such a professional group. In a world that has forgotten about professional appearances and customer service this dealership shines like a light in the darkness. As long More

by Rob02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eiler
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Feb 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Matthew and the rest of the Beck & Masten Buick GMC South team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2021

Amazing service! She was very helpful and patient with me. I appreciate the care she took and her kindness was extremely appreciated. Thank you for your time and effort. More

by LMoya
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Feb 24, 2021 -

Beck & Masten Buick GMC South responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2021

Got a 2016 Toyota from them, car is great, they were able to work with my budget restraints and they were very nice through the whole process. More

by Anon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
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Feb 26, 2021 -

Beck & Masten Buick GMC South responded

Thanks for sharing your positive buying experience! We are happy we were able to work with your situation and to get you into your new 2016 Toyota. Please reach out if there is anything else that we can assist with down the road. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 23, 2021

Customer service was good, Frany took good care of my vehicle. I always had good customer service at the Gulf freeway location. I recommend my friends to go to this location. More

by mfwool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 23, 2021

They people in beck and masten have been taking care of my vehicles since 2014. And if they find that you vehicle needs something done, they'll let you know and they don't push you to have it done there th More

by MISSAG51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Elyza Sanchez
Report | Print
Feb 24, 2021 -

Beck & Masten Buick GMC South responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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