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Beck & Masten Buick GMC South

Houston, TX

4.6
3,063 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 3,063 reviews

February 22, 2021

Monty was absolutely wonderful to work with. He went way above and beyond to make this deal work. He took care of everything from the first call, all the way to delivery and me driving off the lot. More

by CDALFREY414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monty Broughton
Feb 23, 2021 -

Beck & Masten Buick GMC South responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Monty assisted you in such a detailed and customized manner. Give us a call if you have any further questions! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 22, 2021

Worst service kept my car five weeks and $4600 later were rude. Cost me a loan with Dignifi because they did not communicate correctly. Very disappointed. More

by PACK1496
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez, Manny Escalon
Feb 24, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 22, 2021

I dropped off my truck and it was serviced very well. Service person also had my truck ran through car wash which made it a great service trip! More

by nxanaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nora Torres
Feb 24, 2021 -

Beck & Masten Buick GMC South responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 22, 2021

Everything was great the service was on point and the wait time was reasonable the dealership is clean and every one was pleasant to deal with More

by BKELLY0127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
Feb 24, 2021 -

Beck & Masten Buick GMC South responded

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 21, 2021

Rafael was awesome... he was very helpful and patient with me. He was very good with my kids, also. Helping keep them entertained during the whole process. More

by GARZAH83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eiler, Rafael Benavides
Feb 23, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. We are pleased to hear that Rafael was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 21, 2021

Dealership is always clean and social distanceing is always practiced. The sales department goes over and beyond to satisfy everyone. The service department is second to none. I would recommend this d More

by SCOTTWALTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Elyza Sanchez
Feb 23, 2021 -

Beck & Masten Buick GMC South responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again in the future. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 21, 2021

I was very pleased with the service and found the advisor very helpful She made sure I understood the estimate and what was recommended for maintenance More

by Chester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 20, 2021

Good service A a a a a a a a a a a a a a a a a a a a a a a More

by SAMQCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
Feb 23, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 20, 2021

Chris Dominguez in Sales and Mr Earl in Finance did an outsanding job! Would recommend them to anyone in the market for a New/Used GMC! More

by COBOSBBQLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dominguez , Earl (Finance)
Feb 23, 2021 -

Beck & Masten Buick GMC South responded

We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 19, 2021

From entrance of the pre owned vehicles meeting Jose, to the signing of my contract was exceptional.... timing wise. I am not a fan of hours n hours waiting and waiting at a dealership.I was most impresse More

by kimwilli0346
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Feb 22, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Beck & Masten Buick GMC South! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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