Beck & Masten Buick GMC South

This was the best car buying experience I have had thus far. Latonya Briscoe was very pleasant, friendly, and extremely helpful. She made everything easy and I appreciated her explaining all the details far. Latonya Briscoe was very pleasant, friendly, and extremely helpful. She made everything easy and I appreciated her explaining all the details of my beautiful new Buick LaCrosse. Linda Charmaigne was also fantastic and very helpful. The little things both of these ladies did (like phone calls checking in and thank you notes) made the experience worth talking about to others. Everyone from the front counter to the service department have been great. I will definitely recommend this dealership and the sales personnel I worked with to my friends and others. My husband came in with me and stated he wished his recent purchase of a new vehicle (at a different dealership) would have been as great as mine. I am confident we will both be back in the future. Thank you. More

It seemed like one thing after another kept going wrong. For instance they filled the truck up before we left and didn't put gas cap back on and then when I had to drive all the way there and say it was mis For instance they filled the truck up before we left and didn't put gas cap back on and then when I had to drive all the way there and say it was missing they had none in stock and I was pushed from one department to another. Also, the x- radio was never set up and we are still not using it because never set up. Then we were told a card would come in the mail to do the review and fill it out bring it back for full tank of gas we have waited and waited then when we went to dealership they said you have to do online wow!!! Then my husbands name was spelled wrong on all paperwork and we were told to call title office they said no call dealership crazy!!! Our windshield wipes were broke brand new truck!! The sales man didn't want to work with us at all. I would never ever recommend this dealership to anyone and would never go back to the dealership. Once you purchase the vehicle they just write you off. More

I just came from purchase at Beck & Masten South Gulf Freeway. It was a fantastic experience since the first email I got from Ricardo Garza. That day I have stopped at other Buick dealer that gave a much Freeway. It was a fantastic experience since the first email I got from Ricardo Garza. That day I have stopped at other Buick dealer that gave a much higher price and no incentives and good treated at all. I sent an email to Beck and Masten and by that Saturday night I have already a confirmation that somebody from their sales staff would contact me on Monday, which happened indeed. I received an email from Ricardo Garza, asking me what were the car type and trim I was interested in. He never asked me for my phone number. Later the same day I had the first suggestion from him and the price was very attractive for the Verano Convenience trim that I decided to ask for the superior leather trim. The next day I had a second offer from Ricardo with a car matching exactly my specifications. So, we arranged for Friday for me to stop by. I took my corolla for them to appraise and the offer was fair. On top of that they still strove to give me a better rate than the market on the financing. In less than 2 hours I was driving my brand new Buick Verano back home (in Katy). So, it's worth driving there even if you live far way. I definitely recommend both Beck & Masten and Ricardo Garza. I would definitely recommend them. More

I've been in the automotive industry for over 40 years. Normally I would contact the service writer with issues before my wife would take the vehicle in for service. This time I let my wife take her vehic Normally I would contact the service writer with issues before my wife would take the vehicle in for service. This time I let my wife take her vehicle in and deal with the service department on her own. She dealt with Rosie this time, also with Gloria and Rosie on other issues in the past. These ladies have taken excellent care of my wife every time. We live in Baytown, 25 miles away from the dealership, but I don't feel it's a problem driving that far for the service and attention we get. Thanks again girls for taking great care of my wife, she loves dealing with you two. More

We had a wonderful experience at Beck and Masten. I started my search online and found a vehicle I was interested in. Ricardo responded very quickly to my questions, and had the vehicle ready for us to started my search online and found a vehicle I was interested in. Ricardo responded very quickly to my questions, and had the vehicle ready for us to see when we arrived. Ricardo and Chad were very friendly and took every effort to make sure we were happy with our purchase. More

I have been a loyal GMC customer for over 15 years. The service I receive when I take in my Buick Regal from Manny, Rosie and Gloria have always been exceptional. I love the warm welcome I receive when I service I receive when I take in my Buick Regal from Manny, Rosie and Gloria have always been exceptional. I love the warm welcome I receive when I take my car in for service...sometimes I even stop by just to say hi to them for no reason whatsoever! I have known Manny & Rosie for many years and since they have been with Beck & Masten GMC South, I never been dissatified with the service I have recived. I recommend the service dept at Beck & Masten to all of my family & friends anyday! I purchased my daughter's car when she went away to college there last year, Manny made sure everything was in tip top shape...there's nothing more satifying knowing that you have placed your child in a safe & dependable vehicle from Beck & Masten. Beck & Masten GMC South.....a reliable place to purchase & service your cars & trucks! ~Linda Silva~ More

We made an appointment. Gloria took it right away. They did the warranty work and it is great. Gloria is very profesional in her job. She is always so nice. did the warranty work and it is great. Gloria is very profesional in her job. She is always so nice. More

I brought my car in for a recall, my wait was from 2:45 p.m. - 5:45 p.m., but I didn't mind the wait because everyone was very professional, caring and kind. Even Mr. Beck stopped by the waiting area to s p.m. - 5:45 p.m., but I didn't mind the wait because everyone was very professional, caring and kind. Even Mr. Beck stopped by the waiting area to see if we (the customers) had been helped and were alright. Although we weren't formally introduced, I knew it was him, because he was dressed different from the other employees and his demeanor was that of a Boss. It is very rare that you attend a business and the Owner will stop his/her busy schedule and come by the waiting room to say hello. This make customers feel more comfortable. This dealership, has got several additives to make you feel at home, i.e., fresh coffee,water (ice cold in individual bottles) and fresh baked cookies. There was nother time that I was there and they had customer appreciation with Bar-B-Que and sides to go with it and as the customers entered into the dealership, they were told to go to the conference room and help themselves. I been to other appreciation benefits and by the time the employees finished, there was nothing for the customers. There has only been one other car dealer that I've visited in pass years, that I had this much confidence in and it is gone out of business. There is another dealership down the way from B&M, but it doesn't come close to the personable and professional feeling you receive from B&M. My only 2 suggestions are (1) consider placing seat covers in the restrooms and a trash can near the door for soild paper towels. Some people do not like to open the door with just washed hands, it defeats the purpose. Thank you Mr. Beck and staff, keep up the good work. More

This experience was great and exceeded my expectations! Rosie kept me posted while I was waiting for a loaner car. The work was done promptly and I was told what service was still needed on the car, but n Rosie kept me posted while I was waiting for a loaner car. The work was done promptly and I was told what service was still needed on the car, but not pressured to complete the repairs. All the staff was friendly and Rosie was professional and knowledgeable. I will return and tell my family and friends. More