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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,976 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,976 reviews

May 03, 2023

Repairs made timely and completely. Service advisor kept me informed and checked me out. All good. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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May 04, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for your excellent input, Tom! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 03, 2023

Friendly I was greeted with a warm welcome and a friendly smile. I was offered a cup of coffee. More

by sbreland8519c
Recommend Dealer
Yes
Employees Worked With
Mrs Rosie
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May 04, 2023 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 03, 2023

Straight forward and easy Toby was extremely easy to deal with and knowledgeable. Would absolutely buy here again More

by gsee@tab-tech.com
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge, Toby Ohnesorge
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May 04, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 03, 2023

Jason went above and beyond to help me find the perfect truck at the price I needed. I truly appreciate his help. Everyone involved in the process was just amazing. More

by LSURX
Recommend Dealer
Yes
Employees Worked With
Jason Ruppert
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May 04, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Jason's efforts have made the difference in your truck-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 02, 2023

You take your car to have it serviced and they don't do it, you have faults and they don't fix them either and the customer service is bad, lousy More

by WICHOM11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
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May 04, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 02, 2023

The best and nicest dealer shop i have ever been to everything went smooth n promp i bought 5 in the last 3 years so there doing sumthing right More

by JTSUMMERLIN
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason ruppert 5 stars, Gaby Cano
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May 04, 2023 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 01, 2023

Outstanding. .. Professional, knowledgeable, and friendly. We would dedinitely recommend anyome interested in a vehicle visit this dealership. More

by TFawcett@republicservices.com
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ada Pasasin
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May 03, 2023 -

Beck & Masten Buick GMC South responded

I appreciate the kind words. I look forward to seeing you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 01, 2023

Easy and stress free She made the process extremely easy and stress free. She also offered to drive my other vehicle home so I wouldnt have to come back and get it More

by houston.amj28@gmail.com
Recommend Dealer
Yes
Employees Worked With
Francesca
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May 03, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience, Houston! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 01, 2023

Beck and Masten has great communication and fair pricing. I love just dealing with Toby. He is there during the whole process and even available when completing the sale in finance. A very professional and f More

by d.martinez3
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge, Toby Ohnesorge
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May 03, 2023 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 01, 2023

Super easy transition did everything over the phone got to the dealership and they had everything ready for me less than one and I was out the door with my new truck More

by asa03@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Jason
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May 03, 2023 -

Beck & Masten Buick GMC South responded

Thanks for the kind review! Anytime our customers let me know that they had a very pleasant purchasing experience, it brings me great joy. I invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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