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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,977 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,977 reviews

May 01, 2023

Super easy transition did everything over the phone got to the dealership and they had everything ready for me less than one and I was out the door with my new truck More

by asa03@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Jason
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May 03, 2023 -

Beck & Masten Buick GMC South responded

Thanks for the kind review! Anytime our customers let me know that they had a very pleasant purchasing experience, it brings me great joy. I invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 30, 2023

I got an old changed, tires, rotated, and a wash and ride about an hour. Very friendly and amazing customer service. More

by CBURGESS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
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May 03, 2023 -

Beck & Masten Buick GMC South responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 30, 2023

They were courteous, helpful and quick to answer any questions I had and quickly found out what I wanted and needed. More

by kathy.twilley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Hernandez
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May 03, 2023 -

Beck & Masten Buick GMC South responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 30, 2023

I took my vehicle in 3 times for a radio issue and the issue never got resolved until Daniel Wood took care of it. I would give him more than 5 starts if I could. Had been dealing with the issue for a yea More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Wood
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May 03, 2023 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that Daniel could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 29, 2023

Great experience as always. 3rd vehicle purchased here and each time was good. Never pushy. Helpful and honest. More

by Joel.dickerson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt, Orlando Pasasin
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May 02, 2023 -

Beck & Masten Buick GMC South responded

Joel, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 29, 2023

I had a good experience. Would refer others to visit. James found me a vehicle with features I was looking for. More

by andre156@HOTMAIL.COM
Recommend Dealer
Yes
Employees Worked With
James Carter
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May 01, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for sharing your car shopping experience with us, Andre. We're happy to hear you were able to find what you were looking for, including fantastic customer service from James and the rest of the Beck & Masten Buick GMC South team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 28, 2023

Well taken care off as usual. Thanks Rosie. In and out in less than an hour. Thanks More

by MOE.MATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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May 01, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review, Moe! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 27, 2023

Service was great all around. Sandra gave me some much needed info for my next appt and service. More

by HEX_25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Mejorado
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Apr 28, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 27, 2023

Daniel in the service department was very courteous, knowledgeable and professional. He listened to a couple concerns I had and was able to resolve those issues. Great service experience More

by SanchezRay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Apr 28, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 27, 2023

Great sales team. Happy with all the services. Vehicle came in quickly. Would recommend to family and friends. More

by IOZZY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irma
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Apr 28, 2023 -

Beck & Masten Buick GMC South responded

I cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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