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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

March 18, 2023

Great customer service from start to finish Joe Eaton, salesman, was awesome. Provided great information regarding the GMC Sierra truck. Frank the sales manager was welcoming and willing to help with best More

by ewarken52
Recommend Dealer
Yes
Employees Worked With
Sorry can’t remember her name. Hispanic lady , Frank Nolden
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Mar 21, 2023 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 18, 2023

Excellent service Luis Morales was really helpful, he should really be considered a finance position. More

by MORALESLUIS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Morales , Mohammed Qureshi, Rosie Hernandez, Shannon Eiler, Reputation .com, Victoria Gilliland, Gaby Cano, Deanna Andrews, Arturo Gonzalez
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Mar 21, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 16, 2023

Very profesional, and family aprove very happy with the sale person very well recomendable for your next car More

by P.VILLALTA94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis
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Mar 16, 2023 -

Beck & Masten Buick GMC South responded

I cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 15, 2023

Just purchased my first big vehicle with Richard W. , he was super helpful & thorough! It was my first time purchasing a big vehicle & he made sure I understood the process and what it would take to mak More

by Erica E.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard W., Deanna Andrews
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Mar 16, 2023 -

Beck & Masten Buick GMC South responded

Erica, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Richard's efforts have made the difference in your vehicle-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 15, 2023

Everyone did an exceptional job on helping me, greeted me with excellent class, and customer service was top tier. More

by jmills6778
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
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Mar 16, 2023 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 15, 2023

Service was busy but they took care of me in a timely manner for a Friday. More

by cedric125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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Mar 16, 2023 -

Beck & Masten Buick GMC South responded

Cedric, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 14, 2023

I had a great and easy experience purchasing my truck! ! My salesperson Irma did a great job with everything!! The finance office with Shawn was great as well!! I will be back in the future!! Thank you!! More

by Japeterson425
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irma Rogers, Ihsan Khalil
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Mar 16, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your feedback regarding your experience at Beck & Masten Buick GMC South and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 14, 2023

Love the selection of cars offered there. Although I knew what i wanted, the sales rep was very welcoming and got me a great deal with my new car. More

by ARIELLEHARDY22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert
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Mar 16, 2023 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 14, 2023

We were able to get a great deal on a new truck for our son! More

by RYANPALLEN29
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance guy from St. Lucia was very nice. (Think his name was Earl), Orlando Pasasin
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Mar 16, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 13, 2023

I have a warranty and was told my service team i do not. I emailed proof of warranty purchase and they still refused to honor it. I had to take time off work and go in person and point to them in person wha More

by OFFICE9
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
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Mar 15, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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