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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,982 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,982 reviews

February 05, 2023

The wait time for a service rep was long, however once service rep provided service I was pleased with the professionalism and knowledge provider during the visit More

by Tdransfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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Feb 07, 2023 -

Beck & Masten Buick GMC South responded

I strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to me for anything else. Thank you for choosing Beck & Masten Buick GMC South's Service Department. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 04, 2023

Toby is my preferred salesperson, Beck and Masten is my go to gmc dealership, two vehicles and counting More

by jsoliscinco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco , Toby Ohnesorge, Rosie Hernandez, Gaby Cano, Frank Nolden
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Feb 06, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 04, 2023

Good dealerships,good employees. Toby a good salesperson answered all my questions they treat you good More

by MELISSAMTZ86
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toby Ohnesorge, Orlando Pasasin, Frank Nolden
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Feb 06, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 04, 2023

Didn’t fix my issues and damaged my brand new vehicle, my truck was in the shop for over 3 weeks as well More

by Gabe3600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
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Feb 06, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 04, 2023

Daniel was professional and had me in and out as promised will be back on my next oil change. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wood
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Feb 06, 2023 -

Beck & Masten Buick GMC South responded

Anthony, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 03, 2023

Received excellent service from start to finish. Jason went above and beyond to help my choose a vehicle and answer any questions I had. Will definitely recommend Beck & Masten to friends and family More

by Adam C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenda and Shawn in finance, Jason Beck, Orlando Pasasin
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Feb 04, 2023 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic service we know they deserve. Thank you for your business and for coming to see us. I hope that we can have the opportunity to work with you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 02, 2023

All the staff were eager to serve but not heavy pressure. I've got nothing but high praise for them. From Edgar Escobar, my salesperson to the managers to the financing people. They are the best! More

by CYNTHIA_SNOW1961
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Escobar Kim in finance , Mohammed Qureshi, Frank Nolden
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Feb 03, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for the nice review, Cynthia! We really appreciate this feedback and I'll be certain to share your compliments with Edgar and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 02, 2023

Bought a car Nov 28 with Luis Morales. Before the deal was done and I handed the cashiers check costumer service was great. After I paid customer service changed to terrible. They won’t r More

by Ana Ellisor
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Luis Morales , Orlando Pasasin
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Feb 03, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 02, 2023

Great staff and great service. Thank you Franny and jose great service. Thank you guys. More

by Sophia010306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Aguilera
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Feb 03, 2023 -

Beck & Masten Buick GMC South responded

Sophia, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Beck & Masten Buick GMC South! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 01, 2023

The service is great. It was done in a timely manner. The team is very friendly More

by R_OREGON87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Feb 03, 2023 -

Beck & Masten Buick GMC South responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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