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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,985 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,985 reviews

January 19, 2023

It is a very good dealership for the service and the quality of work for the price More

by Martavious Hudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Beck, Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
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Jan 20, 2023 -

Beck & Masten Buick GMC South responded

Hello Martavious and thank you for your feedback. I'm very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to me and I want to be able to provide them with the kind of service they deserve. Come and see me again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 19, 2023

They did not rotate my tires. They gave me a courtesy wash when I said that I didn’t want one. More

by MARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 20, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 19, 2023

Beck and Masten South provided great communication and excellent service. Definitely one of the better service experiences I’ve had. More

by jason.sevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in Service
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Jan 20, 2023 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 19, 2023

The service was great staff was awesome and very professional. Keep up the good work More

by kbrownpooh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Jan 20, 2023 -

Beck & Masten Buick GMC South responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 19, 2023

Our sales rep was professional, very helpful and provided clear answers to all our questions. More

by estela.resendez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Morales 5 Star rating.
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Jan 20, 2023 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 18, 2023

I’ve bought in the past and as always everyone was friendly and totally professional! Thanks for your Time ! I’ll be back for sure … More

by lovecountry55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Beck, Shannon Eiler
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Jan 19, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Beatriz was our sales person, sweetest ansd most understanding sales woman I've ever met and her regional manager just as comprehensive and understanding as her. I've been reccomending my family to More

by RAPEREZ08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beatriz, Gaby Cano, Frank Nolden
Report | Print
Jan 18, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Jessica was Very through and she Explained everything to me. Great Customer Service. She got me the Advantage plan to save me money. She truly cared. More

by Salcedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jan 18, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and I am glad we achieved that. Once again, I appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Everything went well from the time I showed up until the time I left. No probkems More

by michaelpayne_80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jan 18, 2023 -

Beck & Masten Buick GMC South responded

I am pleased to hear your experience was smooth from start to finish. I am eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Great service, very personable. I will return! Thank you!! I can't remember my service agent, but she was GREAT!! More

by krisna.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

It's our pleasure to provide top quality service and I am ecstatic to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, I value our customers and I look forward to seeing you on your next visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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