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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,983 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,983 reviews

January 15, 2023

I love Ada and Beck and Masten, the best service and always served with a smile. More

by smwhiten66
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

I can't tell you how much I appreciate your customer loyalty! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 15, 2023

2.5 hours for an oil change is too long. No communication from service dept (Rex). None of the coffee machines were working. I appreciate a car wash, but car came back worse than before car w More

by DALIKE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Alvarez, Rex
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 15, 2023

Had a wonderful non presurred buying experience with beatriz. Beatriz made sure my daughter's first car was what she wanted and at the price I wanted. Thank you beatriz More

by CODY.PATE
Recommend Dealer
Yes
Employees Worked With
Beatriz A
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let me know how happy you are with your experience! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 15, 2023

Laid out very well. Location is convenient. Sales people are attentive and all my questions were answered. More

by Danny H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Hernandez
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Jan 18, 2023 -

Beck & Masten Buick GMC South responded

Thank you Danny, I love hearing from happy customers. I know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 14, 2023

Service gave me a ride home and took care of my problem with my truck The only problem is Service didn’t get back to me soon enough More

by jejafran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 14, 2023

Great experience and great response time. Also very transparent in the process. Toby was very attentive and detailed as well. More

by jkremer79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro, Kim, Toby Ohnesorge
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 14, 2023

Second time I’ve had my oil changed here, and this will be my new regular spot for my Buick. Service was personable and efficient. Couldn’t have been more pleased. More

by deanhennings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 13, 2023

Not doing what they say they going to do. I just get a 2022 truck. And the sensor for the tires is on. Joshua Morris say they are going to fix it. And also give me a second key. Not the answe More

by pedromaldo76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Morris
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 13, 2023

Didn’t fix my problem & this is the second time I’ve brought it in. My Denali was there for 20 days and the same light came back on the dash the next day. Not to mention they don’t offer loaner vehicles More

by Dariand17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 13, 2023

Great experience, great dealer I Havent any negative comment. Maximo was expert and friendly in my process More

by Carlos Rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maximo
Report | Print
Jan 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let me know if I can help you with anything else. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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