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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,983 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,983 reviews

January 13, 2023

He provided me great customer service I felt like I was at home with family More

by SUYAVELASQUEZ19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge, Mohammed Qureshi, Shannon Eiler
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Jan 17, 2023 -

Beck & Masten Buick GMC South responded

I am so happy to hear it! Anyone who comes into Beck & Masten Buick GMC South is an extension of our family. If there’s anything else I can help you with, please let me know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 12, 2023

Although power was out, Albert was able to solve my warranty issues. Very friendly folks! More

by lawrencecox73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
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Jan 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 12, 2023

The cars were clean and organized. Joshua Morris helped us and was pleasant, professional, patient and informed. He was a pleasure to work with and really made the company look good. More

by chris@thompsonhanson.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Morris, Mohammed Qureshi
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Jan 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for leaving this awesome review of our dealership. Joshua truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 12, 2023

JP was pleasant to work with and was confident in selling me the vehicle I wanted! Even going above and beyond looking at other GMC dealership locations! I will definitely be back because he understood what More

by Natasha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JP
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Jan 13, 2023 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air, Natasha! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 11, 2023

I had to get the service manager to take care of my problem and he did a good job. More

by fayelinthicum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the name who did not help me
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Jan 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 11, 2023

Good quality work, waiting time is not too long and staff is nice and friendly. More

by alexisgarza0016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
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Jan 13, 2023 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2023

Very organized. Got there early. They oil changed and tires rotated and back to me early. Very pleased. More

by TEAMSCHOPPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jan 10, 2023 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2023

Very satisfied. They did a good job and offered me an emergency responder discount. Good job. More

by dhdavis101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
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Jan 11, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

Everyone at this dealership was amazing. Ms. Sharlene was very professional and answered all our questions. She and Manager Frank were ready to work up a deal in getting us into a 2023 Bui More

by alicia-551
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharlene Ricketts, Shannon Eiler, Victoria Gilliland, Frank Nolden
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Jan 10, 2023 -

Beck & Masten Buick GMC South responded

Alicia, thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

Everyone has been very nice and helpful. My service advisor kept me informed and the service was done correctly the first time. Very satisfied. More

by SCOTT.LAIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review, Scott! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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