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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,981 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,981 reviews

December 21, 2022

Awesome team work good deal satisfaction on my part thank you for this opportunity and drive away with my new truck More

by JORGEBELTRAN031
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
Report | Print
Dec 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 21, 2022

Great customer services very friendly smart prompt and very quick to get me home keep up the good work. More

by Lorenasetts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica setts
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Dec 22, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 21, 2022

Very good service,Everybody was very nice The facility was very clean.Would definitely go back again… More

by JackWworley0137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Dec 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review, Jack! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Dec 22, 2022 -

JackWworley0137 responded

Your very welcome Victoria,Hope you have a Merry Xmas and a Happy New Year!

December 20, 2022

Excellent customer service, highly qualified staff in all areas, kindness and above all very good prices More

by miguel_7621
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beatriz Arguello, Jason Beck
Report | Print
Dec 21, 2022 -

Beck & Masten Buick GMC South responded

Miguel, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 20, 2022

very disappointed in your service department. I will be using s different service department going forward. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Dec 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 20, 2022

The service department was extremely helpful and kept me informed of the status of the work. More

by 59jenice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
Report | Print
Dec 21, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 19, 2022

The staff was very polite, courteous and professional. I was kept up to date on the service they were providing. More

by ruthdancer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Dec 20, 2022 -

ruthdancer responded

The staff was very polite, courteous and professional

Dec 20, 2022 -

ruthdancer responded

I was kept up to date on the service they were providing

Dec 20, 2022 -

ruthdancer responded

I was pleased with my service

Dec 20, 2022 -

ruthdancer responded

I would recommend Beck and Masten

Dec 20, 2022 -

ruthdancer responded

Keep up the good work

Dec 20, 2022 -

ruthdancer responded

This ends my review

Dec 20, 2022 -

ruthdancer responded

No further response

Dec 21, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 18, 2022

Charles Alex and Ena are professional and courteous. They are knowledgeable and were able to give sound advice More

by FRANLARA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ena Passain, charles
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Dec 20, 2022 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 18, 2022

The salesman made the process go by really smooth, he was patient and answered all my doubts. More

by ACOSTALUIS45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Morales
Report | Print
Dec 20, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 18, 2022

They are fair and honest about the work they do for their costumes. Thanks a whole lot More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Dec 20, 2022 -

Beck & Masten Buick GMC South responded

James, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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