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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,979 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,979 reviews

December 10, 2022

Everything was good. Good communication and service. They were on time and already let me know what I need done on my next trip. More

by devin.priddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
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Dec 13, 2022 -

Beck & Masten Buick GMC South responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2022

Staff were friendly and efficient. I worked mainly Camilo, Manny and Marco. Dealer accepted 3rd party website (Emmunds) listed price and gave a fair trade in value. More

by steveray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camilo and Marco (Finance) , Manny Escalon
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Dec 13, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2022

Every time I go there I get treated with respect and and I like doing business with you all More

by MERCHANT261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel woods
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Dec 13, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2022

I felt like my car and request was an interruption. Thanks for fixing the recall. I did have other request which was totally ignored. Like I said, felt like an intrusion. P More

by Kcel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Arturo Gonzalez
Report | Print
Dec 12, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2022

Very knowledgeable and experienced guys. Highly recommended to my friends and others. Good work and excellent Comunication. More

by Anna_2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Deanna Andrews
Report | Print
Dec 12, 2022 -

Beck & Masten Buick GMC South responded

Anna, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2022

Disappointed with the service dept in general, no personality, not very friendly this was the second for me and that due to them not doing everything the first time. The third visit is highly unlike More

by AKAD_2001
Recommend Dealer
No
Employees Worked With
Don't know a
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Dec 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and we would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2022

Best dealership in the city , everybody is professional and friendly , I strongly recommend this place More

by ORLANDOPASASIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Rosie Hernandez, Shannon Eiler, Victoria Gilliland, Gaby Cano
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Dec 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2022

They took care of me in a timely manner. I will come for work when needed. More

by W.sandlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Dec 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2022

Beck & Masten had the exact car that we wanted after an extensive search online. We went to the dealership to see the car and was able to test drive it right away. Edgar Escobar was a great salesman with More

by JOHNSTCLAIR
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edgar Escobar, Rosie Hernandez, Orlando Pasasin
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Dec 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Edgar's efforts have made the difference in your car-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2022

Made an appointment and was received promptly for an oil change only. Short wait and was out the door. More

by willieejenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Dec 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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