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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

November 24, 2022

Frany was the best with my quick quote and getting things for my sons truck ready. He was in a hurry living an hour away and getting to work.thank u Frany More

by PPREMO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Shannon Eiler, Victoria Gilliland, Gaby Cano
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Nov 25, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your perfect review! We strive to provide excellent service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 23, 2022

The dealership did not seem pushy. The car I came in to look at was on the lot. More

by D_MC100
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Finance Manager, Rafael Benavides
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Nov 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your kind words. We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 23, 2022

Agent was helpful and very knowledgeable of the cars. . She was friendly and attentive.. She managed her time well, I had very little down time when she was with me.. More

by LYNN-HELANG
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beatrix (?)
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Nov 25, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback. Thank you and if you have any questions please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 23, 2022

They are good and friendly people who do consistently excellent work. I have always come here for service and will only take my GMC cars here for service More

by KB Triton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel— exceptional service. Went above and beyond for me
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Nov 25, 2022 -

Beck & Masten Buick GMC South responded

We truly appreciate you taking the time to write about your experience at our service department. We’re happy to hear that you can trust us with your vehicle, and we are honored that you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 21, 2022

Thanks for getting me in for a Saturday service on my vehicle. It was a great service, but I have to wait over 2 hours to a basic oil change and filters. More

by DURAN_L_D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Nov 22, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 21, 2022

Friendly staff, great inventory, clean facility! ! Luis and his team made the purchasing process easy! More

by Jonathan Barron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Morales, Kim Diaz
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Nov 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review, Jonathan! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 21, 2022

I have a good customer service experience. They had my car ready at the time they told me. Thanks More

by ntorresg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Deras
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Nov 22, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 21, 2022

I set an appointment and when I arrive Saturday morning I was told that they had no more parts for me, I feel that you should have known from the beginning how many you had. Once you set appointment those More

by JACOBO_CARDENAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
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Nov 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 21, 2022

I appreciate Ena for her customer service always go’s above and beyond for me anything I need she takes care of More

by DAMIRDZALIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ena pasasin, Gaby Cano
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Nov 22, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! Ena is truly an invaluable asset and we appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 20, 2022

Good ok not great but good only good ok good good good good good good More

by mingor23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Valdez
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Nov 22, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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