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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,979 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,979 reviews

November 14, 2022

Service was excellent from once we got there to when we finished. I have recommended family and friends as well More

by ddoc365
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
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Nov 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 14, 2022

Gabby was awesome to work with she kept me informed on my vehicle. She was very professional and I’m very grateful for her . More

by Leroybarnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Nov 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for your review! We really appreciate your business and are so happy that Gabby could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 14, 2022

The employees are very professional and courteous. They make sure you are satisfied with their service More

by holamerobles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby, Gaby Cano
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Nov 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 14, 2022

Did a good job on the service work this time. Vehicle was ready when promised. More

by MikeM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Nov 17, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 13, 2022

My husband and I were excited and trusting in purchasing a pre-owned vehicle from Beck and Masten as it came highly recommended from friends and family. However, within 4 months, just when we were taking th More

by Angelica Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert and Edward
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Nov 14, 2022 -

Beck & Masten Buick GMC South responded

Angelica, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 12, 2022

Staff is very knowledgeable, helpful and friendly. It is so easy to schedule an appointment for work needed and have it completed in a timely manner. More

by sweetbabou1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Nov 15, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to submit this amazing feedback! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 12, 2022

Great facility but waited 20 + mins to get my vehicle at pickup. Found it myself and left after almost 30 mins. More

by Jelvkl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Nov 15, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 12, 2022

The Dealer serviced our vehicle efficiently and professionally. The staff were courteous and well trained. More

by anwtex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
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Nov 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 11, 2022

Great service, great people! ! Helped me ever step of the way! We will return in the future More

by Grant19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo and Everado
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Nov 14, 2022 -

Beck & Masten Buick GMC South responded

Grant, thank you for your kind words about our staff! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 11, 2022

They did what I asked them to do! Did find a lot of stuff to raise the bill. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
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Nov 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this review. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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