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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,979 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,980 reviews

November 11, 2022

They did what I asked them to do! Did find a lot of stuff to raise the bill. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
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Nov 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this review. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 11, 2022

The whole staff is very reliable, very knowledgeable, courteous and very helpful. The staff is also punctual. More

by jshcpe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
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Nov 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 10, 2022

The sales team did a great job and handled everything professionally. I am satisfied with my purchase More

by patient
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose
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Nov 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your feedback regarding your experience at Beck & Masten Buick GMC South and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 10, 2022

Gabby was very helpful, understanding of my situation and knowledgeable. She was honest with the time frame to complete the work on my Envision. More

by bkistler
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Nov 11, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review! I'm very happy to hear that Gabby was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 10, 2022

Did not like the service I got . Waited almost 3 hours for them to tell me they had to order the parts 😠 when I had talk to some person week and half ago More

by VASQUEZABEL45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2022 -

Beck & Masten Buick GMC South responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 10, 2022

It has been a disaster with this vehicle, at first it was the transmission never got fix right know the motor didn't get fix right and know I don't know what's wrong but is back at the shop More

by BENJAMINMOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
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Nov 11, 2022 -

Beck & Masten Buick GMC South responded

Benjamin, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 09, 2022

I Love going to Beck & Master South because they always take good care of me thanks! More

by Dmodel1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Nov 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 09, 2022

It’s our second time coming back and I can’t stress enough how happy we are once again with our purchase. More

by Maritzagarciamateos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cuellar
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Nov 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review. I am very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 06, 2022

Thanks for helping to buy my truck I feel good to go back to buy my next truck More

by LUISHOUSTON03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 06, 2022

Excellent customer service! Great experience from my initial arrival. Had called ahead so everything was handled expeditiously. Serrett was phenomenal. Everything was transparen More

by annmarie2918
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serrett (sales); Kim (finance)
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Nov 08, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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