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Beck & Masten Buick GMC South

Houston, TX

4.6
2,981 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,981 reviews

October 30, 2022

The service was great but the wait was ridiculous. I waited 3 hours for a oil change and inspection More

by jackiehill85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Nov 01, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 30, 2022

Even though we could not resolve the problem w/my truck Frany & Gaby where a plesssure to work with. Good people! Tanner was top notch, he listened and understood my situation and came up with a soluti More

by thinkindna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner, Gaby Cano
Nov 01, 2022 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to me! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Nov 02, 2022 -

thinkindna responded

You're welcome!

October 30, 2022

Very pleased with the way the purchase went thank you very much my next purchase will be there also More

by ron_bentley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 30, 2022

I met with Frany for my service appointment. She was absolutely great. She kept me informed about my car and when my car would be ready for pick up. Thanks Frany. Keep up the great work. More

by cjack1919
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Nov 01, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 28, 2022

Water pump was making noise, efficiently replaced and THANK YOU BECK & MASTEN Buick-GMC South!!! More

by hnolden221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Nov 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 28, 2022

Rosie and Gaby was outstanding in making sure we were taken care of. Rosie made sure to communicate when we could pick up our vehicle and Gaby was very helpful in answering questions that we had. More

by Deborah_dyer19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Gaby Cano
Nov 01, 2022 -

Beck & Masten Buick GMC South responded

Deborah, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 27, 2022

Diagnostic fee quite pricy but other than that it’s good service and good service advisor More

by ROELANDLUPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Oct 28, 2022 -

Beck & Masten Buick GMC South responded

Roeland, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 27, 2022

Extremely satisfied with the great customer service and knowledge provided to me by Jose Cuellar at Beck & Masten South. We were able to work out a deal and get me in a new 2022 Sierra Denali I will defini More

by a_ortiz_g2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cuellar
Oct 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 26, 2022

Toby at Beck&Masten south has always taken great care of me on 4 vehicles I’ve purchased. I returned because of him. Everyone is always attentive when I come in for things I may need. More

by SCOTTYNEWSOM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
Oct 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 26, 2022

Edward was an awesome rep who gave great customer service! I will always choose beck and Masten over any other dealership! More

by Jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward, Gaby Cano
Oct 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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