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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,697 Reviews
Call Service Center (713) 947-4111

1,697 Reviews of Beck & Masten Buick GMC South - Service Center

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February 15, 2025

Everyone seems to have done a great job from the moment I got there until I picked up my truck. Truck was perfect. More

by mghaywood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 14, 2025

Great Service Thank you Andrea Will definitely recommend Beck & Masten south to family and friends More

by Leannemarie2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea
Report | Print
Feb 17, 2025 -

Beck & Masten Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 14, 2025

Great service got me in and out very quickly thank you for your quick service More

by stephenjankowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Feb 18, 2025 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

February 07, 2025

Service dept (Shane) was very friendly, communicative, responsive, prompt and timely. The service techs who explained the features of my truck were very patient. More

by MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Report | Print
Feb 10, 2025 -

Beck & Masten Buick GMC South responded

Hi, we are very happy Shane could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 06, 2025

Christopher was great to work with. He made sure everything that I mentioned was taken care of and he also personally took my truck to get washed. More

by 24AT4SIERRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Feb 10, 2025 -

Beck & Masten Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 04, 2025

The people here are the most competent and knowledgeable professionals in the automotive industry period More

by phaydel58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie
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Feb 13, 2025 -

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 28, 2025

Great customer service very informative, check In and check out procedure fast and convenient no wait time. More

by perezcantarero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Report | Print
Feb 07, 2025 -

Beck & Masten Buick GMC South responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 18, 2025

Made appointment with Jessica when I got there I was early and she still took care of me right away service . Thank you More

by Rlimas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 18, 2025 -

Beck & Masten Buick GMC South responded

Rlimas, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. We are always more than happy to assist you if anything else comes up. Take care!

January 11, 2025

The service agent was unsatisfactory. She delayed calling us and keeping us informed. Did not follow through with extended warranty calls. Postponed taking the next step for a smooth tran More

by Noralitic
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea
Report | Print
Jan 16, 2025 -

Beck & Masten Buick GMC South responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Elvin Carrera Service Manager ecarrera@group1auto.com

January 08, 2025

Andrea was awesome and very helpful and professional! She was quick and very easy to deal with. I had a very good experience at the dealership today. If needed I will be back for service. More

by Roger.Thurmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Belman
Report | Print
Jan 09, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Please let us know if there is anything else we can do for you; we are more than happy to help!

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