Bell Audi

Not Ideal I am less than pleased with the salesmanship at this dealer. July 1st I called to inquire about a Q5 and got a Glenn on the line. This person was ve I am less than pleased with the salesmanship at this dealer. July 1st I called to inquire about a Q5 and got a Glenn on the line. This person was very short with me and refused to confirm my questions regarding the state of the vehicle, particularly if it was previously driven by a smoker as I didn’t want a vehicle with the remnants of smoke. He had the nerve to say he couldn’t do that and when I book an appointment he could let me know better then. Following my vacation I decided to check to see if the vehicle I was after was still available, it was. July 9th I called and made an appointment with Allen to see a CPO vehicle, he specifically asked what time I’d be there and I said within the hour as I was coming from my first appointment at Audi Freehold (which I thoroughly recommend over Bell Audi). Upon arrival, I had to wait for Allen to return from a test drive, once he greeted us he went off to locate the keys to the vehicle which took him at least 45 minutes, once he located them he realized the vehicle I specifically stated I was coming in to see was blocked in by another vehicle. This took another 30 minutes for him to locate the keys to this vehicle and move it. It would seem to me that if a customer is coming in within the hour these particulars would have been taken care of. Let me also note that the vehicle I came in for was not clean and he made no effort to have it washed before the test drive. Hmmmm…. Following the test drive, we sat down to discuss numbers, I KNOW I didn’t get the best deal for the car but purchased through my CU a week later. Again I made an appointment with Allen; I arrive and sit more than 1.5 hours before finalizing the deal with the finance manager. Completely aggravated considering I called Allen and texted with him indicating that I am on a tight schedule and needed things to stick to the schedule-- he showed absolutely no concern for my time. And in fact, I noticed another customer that arrived after me was with the finance mgr before me??? BTW, I came all the way from Philadelphia, PA. During my wait, we decided to go out and inspect my new vehicle, now that it was clean- there were several dings, scratches and a cracked front bumper visible. Of course, Allen is shocked and tries to put it off as it being normal wear. This was completely unacceptable and I let both he and the manager know that had the car been prepped when I came in the first time, this would have been addressed at that time. They agreed to make the necessary repairs and made arrangements to pick up my car as I was not taking another trip to Edison, NJ when this was their goof. Overall, I’ll never purchase another car from Bell and the ONLY reason they got this sale was because of the specs I wanted that I was only able to find at this dealership. As I noted above, I went to Audi Freehold and had the most pleasant experience from the time I called and made the appointment to the time spent with the salesman. This wasn’t my first rodeo, as such; I expected a thank you note in the mail and or a follow up call to ‘check in’---nothing. I’m a Sales Executive and if I handled my clients similarly, I wouldn’t be in a position to purchase a luxury vehicle. BTW, Even though the salesman at Audi Freehold didn’t make the sale HE SENT A THANK YOU NOTE in the mail and text me to see how I’m enjoying my new car!!! BELL AUDI, you need to take lessons. The only reason they got my business was based purely on inventory. Thankfully, I can take my car to a local Audi dealer for service. P.S. Make sure when purchasing any vehicle that the batteries in your key are replaced. Take a wild guess what my experience was…. More

Customer satisfaction Ryan the sales manager was very professional and courteous on the phone as well as in person at the dealership. Marc Levine [our salesman] was also v Ryan the sales manager was very professional and courteous on the phone as well as in person at the dealership. Marc Levine [our salesman] was also very courteous and professional. He spend a lot of time with us so we could work out a satisfactory deal on our new car. His patience was very appreciated as well by my wife and me. More

Disappointed with my 2014 Audi A4 purchase! I purchased my Audi A4 on August 9, 2014 with 12000 miles approx on it. I did my first oil change when the car had 15000 miles on it and I had it done I purchased my Audi A4 on August 9, 2014 with 12000 miles approx on it. I did my first oil change when the car had 15000 miles on it and I had it done at the Bell Audi of Edison. They filled the oil tank and returned the car to me but what surprised me was that within 2100 miles of driving the car, the oil level indicator came on and I had to fill the oil again. I took my car to the dealership and they said that they would fill it in and initiated phase 1 of the oil consumption test. The representative there told me to bring the car back when the oil light comes on and surely enough it came on again at 20000 miles. I took the car to the dealership and what concerned me is that the representative that promised to replace the piston and rings, tells me that he will only change these parts upon receiving approval from Audi Headquarters. I was told by Bell Audi when i purchased the car that it should run 10000 miles between every oil change, however, in this case, my car runs an average of 2500. Bell Audi sold this car fulling knowing that there was an oil consumption problem and now I have deal with it. To make matters worse, every three weeks, the back right tire gets deflated and a warning pops up and the dealership claims to have fixed the problem, yet there is no permanent solution. Stay away from Bell Audi. More

Excellent buying experience My buying experience was very satisfactory. Rami's very involved but not pushy style was the main reason to buy my car from Bell Audi over other deale My buying experience was very satisfactory. Rami's very involved but not pushy style was the main reason to buy my car from Bell Audi over other dealers. Mr. Adnan also seamlessly complemented Rami's effort. Both of them responded very well and on time answering my pre-sales and questions and post sales support. I hope that I'll get same kind of experience with the service too. More

Worst Customer service after buying a car After buying a car, they won't answer any emails or phone calls. Increased the APR after signing. It's been 45 days and I am still driving unregistere After buying a car, they won't answer any emails or phone calls. Increased the APR after signing. It's been 45 days and I am still driving unregistered car. Worst dealer ever. More

Audi Needs to Investigate this Dealership Since this dealer was more than 60miles away, I wanted to ensure both sides were going to be showing up for the same deal before arriving. What follow Since this dealer was more than 60miles away, I wanted to ensure both sides were going to be showing up for the same deal before arriving. What followed after driving almost 2 hours was a ridiculous onslaught of character slander and classic, sleazy dealer tactics that you would expect from a sketchy used car lot, not Audi. I was tossed between 3 different sales associates, one of whom said "I'm working a significant deal and don't have time for you at this moment." I guess me making an appt and driving there didn't matter. Interpretation- I'm too poor for them to care. On the test drive, the new associate I was assigned literally said "this car isn't half bad for being so old." It was a 2008 BMW X5...certainly not egregiously old. Interpretation- I'm too poor for them to care. Once we decided to work out a deal, I was quoted $5,000 less than my previous estimate which was in writing! The reason was that I lied about my car, according to the associate. Mortified that I had articulated my car incorrectly, I asked for him to clarify what was wrong. He couldn't. Simply said my car was a basic level BMW. My 2013 BMW X1 was $50,000...hardly basic. He didn't even look at. He then proceeded to tell me that the $5,000 difference was minor at best. Clearly I'm in the wrong profession since I definitely care about $5,000! Interpretation...hopefully you get it by now. I asked for the manger and once he presented himself, I knew it was only going to get worse. He reiterated that my car was a BMW 1 series and not an X1 as I had said. There's a giant X1 on the back of my BMW because it is in fact an X1! It has every feature imaginable, including xdrive, yet he said I had not be straightforward on this. I asked him if he personally saw it, and he declined to answer. I suggested that we call BMW and present the VIN for verification...he said that was not how it worked. When I caveated that I think it would he threw my car key and said "you need to leave because clearly you know more than I do" and he stormed off. Wow. Just wow. More

Typical dealership They matched an offer I had from another Audi dealership. But to offset that offer, they offered me a super low amount on my trade in, using typical l They matched an offer I had from another Audi dealership. But to offset that offer, they offered me a super low amount on my trade in, using typical language like its selling at auction for the amount we are offering. Ask yourself this... When you go to several dealers and they all offer you a certain amount for your trade but this dealership offers you $5000 less than the others, "who's right?!" Thanks for wasting my time!!! More

Great Listeners I brought my first Audi from Danielle A. She was so patient and understood my concerns. They weren't pushy at all. They were very negotiable and made I brought my first Audi from Danielle A. She was so patient and understood my concerns. They weren't pushy at all. They were very negotiable and made me feel at ease, never stressed. I have been leasing from another high end dealer for a long time, and this was really a different experience. They seem much more easy going and they were all very nice to deal with. More

Purchased 1st Audi If you ask for anyone other than Juri Solano, you are getting half the experience. He was attention, patient, professional and knowledgable of the veh If you ask for anyone other than Juri Solano, you are getting half the experience. He was attention, patient, professional and knowledgable of the vehicle. My A5 was car of choice but Juri was a great hire by Bell Audi! Tell him Dr. RaShawn Adams sent you! More

Excellent price- no run around First price was the best. Jason was more than easy to work with and straight to his word. Price was on point, in fact even better than third party lea First price was the best. Jason was more than easy to work with and straight to his word. Price was on point, in fact even better than third party lease companies! Considering we lease the 2016 q5 3.0 which is only out a few weeks now I was shocked in the amazing deal we got! I would definitely go back to Jason again and recommend him to friends as he didn't waste my time and answered every question or called back asap. Oh and did I mention the amazing deal we got? :) More