Bell Ford

In short, Bell Ford’s service department has the WORST customer service I have ever experienced from a dealership. It’s that simple, but if you want more details about my experience, read on. I made an a customer service I have ever experienced from a dealership. It’s that simple, but if you want more details about my experience, read on. I made an appointment for warranty work. After dropping off my vehicle, a technician did not look at it for 10 days, then it took another few days to order parts. The service advisor could not be reached for days and I was later told he was out ill. Apparently a customer’s vehicle does not get worked on if their service advisor is out of the office. They had my vehicle for over three weeks before I was told it was ready for me to pick up. They didn’t repair one particular issue, saying it was normal. (BTW, if your front wheel wells covers pull into your tires, that’s not normal.) They also did not fix a major leak caused by a rear window seal. In order to have the leak fixed, Bell Ford told me to call a glass company they partnered with to do the warranty work. When I called the glass company, they said they would be able to do the work the next day and it had to be done at the dealership because they needed parts from the dealership. They also said that Bell Ford never contacted them to fix my vehicle. I coordinated the glass company going to the dealership to work on my vehicle and the problem was fixed in about an hour. I later took my vehicle to Sanderson Ford and showed them the wheel well covers. The advisor acknowledged the issue was not right and they fixed the problem. My vehicle was ready for me to pick up the next business day. I’ll definitely drive an extra half hour to a dealership that takes care of their customers. You couldn’t pay me to go back to Bell Ford. More

Michael and Josh were great to work with! Even threw in 3 cents. Even though it wasn’t my exact color it’s growing on me! Even threw in 3 cents. Even though it wasn’t my exact color it’s growing on me! More

Lyle was great. Every thing was handled quickly and friendly. I will be returning for my next service. Every thing was handled quickly and friendly. I will be returning for my next service. More

Bell ford is best dealership have cars and trucks since 2007. Friendly. Ther severance dept is great since 2007. Friendly. Ther severance dept is great More

My advisor was excellent. Service was performed well and within timing expectations. I highly recommend this dealer for your service. Service was performed well and within timing expectations. I highly recommend this dealer for your service. More

Zach was awesome and so was Earl. I’m not a ford girl but I do love my escape thank you for all the awesomeness! I’m not a ford girl but I do love my escape thank you for all the awesomeness! More

I have been using Bell Ford since 2002 both service excellent and purchased several cars from there and always very happy excellent and purchased several cars from there and always very happy More

Collin and Austin did a very great job on helping this veteran. I’m very pleased with the whole process. veteran. I’m very pleased with the whole process. More

Bell Ford did the repair on my Bronco faster than anticipated. It was a good thing anticipated. It was a good thing More