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Bell Honda

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.4
2,392 Reviews
It's all about you at Bell Honda! We opened our doors in 1988 and have happily served car shoppers in the Valley ever since. A milestone in the store's long and honored history occurred in 2004, when it received a complete remodel. Today, we still have one of the most state-of-the-art Honda dealerships in Phoenix, AZ, but what really sets us apart is our dedication to providing an excellent car buying experience for our customers.
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701 W. Bell Rd.

Phoenix, AZ

85023

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Showing 2,392 reviews

June 14, 2024

Your waiting area needs work. It is dingy and dark with no amenities. How about a tv? The coffee machine was nice and there eventually was popcorn. But it’s not up to the standard More

by 3JENRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Bell Honda responded

Thank you for sharing your feedback with us. We apologize that your experience in our waiting area did not meet your expectations and was not up to the standards you experienced at previous Honda dealerships. Your comments are noted. We appreciate your suggestions, including adding a TV and ensuring consistent availability of amenities like coffee and popcorn. Customer comfort and satisfaction are important to us, and we will take your feedback into consideration as we strive to improve our facilities. If there's anything else you'd like to share or if there are specific improvements you'd like to see, please feel free to reach out. We value your input and hope to provide a more enjoyable experience for you during your next visit. Thank you for your feedback and for choosing our dealership.

June 14, 2024

My service advisor was Faith. I believe Faith did an excellent job of informing and advising me on what wad needed during my visit. More

by WILLIAM.HOLLOWAY68668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith
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Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're delighted to hear that Faith provided you with excellent service and kept you well-informed during your visit. Your satisfaction is our top priority, and we're pleased that Faith's guidance met your expectations. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for your future service needs!

June 14, 2024

The wait for oil change was almost 2 hours otherwise service was ok why we need 15 words? More

by MILLER4LIFE1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback. We apologize for the longer-than-expected wait time for your oil change. Your time is valuable to us, and we understand the importance of efficient service. We appreciate your patience and understanding. If there's anything else we can do to improve your experience in the future or if you have any further concerns, please feel free to let us know. We value your business and hope to serve you better next time.

June 14, 2024

Very pleased with the professional, courteous, and knowledgeable service manager (Brandon). And, very pleased with the quality of workmanship. More

by GSD681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jun 17, 2024 -

Bell Honda responded

Thank you for your wonderful feedback! We're thrilled to hear that Brandon provided professional, courteous, and knowledgeable service as the manager, and that you were pleased with the quality of workmanship. Customer satisfaction is our top priority, and we're grateful for your kind words. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service in the future!

June 14, 2024

The managers were super helpful and got me a fantastic deal and way more for my trade in than I expected! More

by Jasmine S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasmine Stryker
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Jun 17, 2024 -

Bell Honda responded

Thank you for your wonderful review! We're thrilled to hear that our managers were able to help you secure a fantastic deal and offer more for your trade-in than expected. If you need any further assistance or have any questions, please don't hesitate to reach out. Enjoy your new vehicle!

June 14, 2024

Great customer service and would definitely recommend this shop to my friends and family, thanks to Ben. More

by BAILONRODRIGO
Recommend Dealer
Yes
Employees Worked With
Ben Ya
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Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're delighted to hear that you received great customer service at our shop and that Ben made your experience memorable. Your recommendation means a lot to us, and we appreciate your kind words. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We value your recommendation and look forward to serving you, your friends, and your family in the future!

June 14, 2024

Joshua was great and really professional, as well being providing sufficient information about the services being provided. More

by rcowles3
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're delighted to hear that Joshua provided you with great and professional service, while also ensuring you had sufficient information about the services being provided. Your satisfaction is important to us, and we appreciate your kind words about Joshua's professionalism. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We value your business and look forward to serving you again in the future!

June 14, 2024

I purchased a 2019 Honda Civic a few months back, the purchase process was difficult and made more challenging by your staff. I was repeatedly pressured to accept add-on costs for things that I did n More

by Honda Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jafaro was the only helpful and friendly employee., Angel Delgado
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June 14, 2024

Easy to get appointment. Was scheduled same day and a lyft ride provided at no cost to me. Took care of all my concerns and found some issues that I approved to be taken car More

by RNEAL423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ptashnik
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Jun 17, 2024 -

Bell Honda responded

Thank you for sharing your experience with us! We're thrilled to hear that scheduling your appointment was easy and convenient, and that we could accommodate your needs promptly. It's great to know that we addressed all your concerns and took care of the issues promptly so your car is ready for your upcoming trip in September. If you have any more questions or need further assistance, please don't hesitate to reach out. Safe travels, and we look forward to serving you again in the future!

June 14, 2024

I specifically go to this dealership because of the service Josh provides. His services is next level. More

by Levi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Bell Honda responded

Thank you for your feedback! We're thrilled to hear that Josh has consistently provided you with exceptional service. We greatly appreciate your loyalty and trust in us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to serving you again in the future!

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