Bell Honda

After servicing my car, the vehicle was making a loud noise when I drove away and felt like the tire was going to come off as vehicle felt like it was floating down the road. Turns out service technician noise when I drove away and felt like the tire was going to come off as vehicle felt like it was floating down the road. Turns out service technician left something between brake and tire and forgot to remove it. More

Service I went in for, oil change, was unremarkable. The Service Advisor courteous and friendly. They said a Multi-point Inspection was performed at that time. I was given a 3 page report with categorie The Service Advisor courteous and friendly. They said a Multi-point Inspection was performed at that time. I was given a 3 page report with categories that were "checked" and any that needed attention were discussed with me. Five days after the oil change I began noticing an unusual sound coming from under the hood. After 2 days and only getting louder, I had it towed and inspected. There was absolutely no transmission fluid- it was bone dry and I was told it had been this way for quite some time. I had to get a new transmission! Bell Honda's inspection report, under the category "Under Vehicle" had checked off 'Transmission/Differential/Transfer Case (Check Fluid Level, Fluid condition and Fluid Leaks' as Checked and OK at this time. Had they actually checked, they would have seen the level was non-existent. Bell Honda lost the opportunity to do major repairs or even potentially, talk me into a new vehicle. Very disappointed and would never trust that dealership again. The advisor that handled my visit is not listed on 'Rate people you worked with'. More

Everyone was extremely helpful. The entire experience was very enjoyable. Mason helped me understand all of the cars features as well which was super nice. The entire experience was very enjoyable. Mason helped me understand all of the cars features as well which was super nice. More

Working with Michael at. the service center has been great. He has shown me that he is not trying to rip me off that’s why I keep coming back to work with Michael with my car the service center has been great. He has shown me that he is not trying to rip me off that’s why I keep coming back to work with Michael with my car. More

I was given around a $4000 estimate to fix 2 issues. After paying and picking up the car, neither issues was resolved. The vehicle was immediately returned and after another about $1000 payment to rep After paying and picking up the car, neither issues was resolved. The vehicle was immediately returned and after another about $1000 payment to replace different parts and correct mistakes from the first attempted repairs, one of the two issues was resolved. Paying thousands of dollars for technicians to learn and do trial and error is unacceptable and not what I expected from what I thought was a professional service department. An estimate should be based on experienced staff, not a target that can be changed to account for incompetence in analysis of the issues. More

My service writer explained what will be done and made suggestions for future did a recall repair suggestions for future did a recall repair More

They were very accommodating with my need to get service down quickly. Even was able to incorporate some discounts. down quickly. Even was able to incorporate some discounts. More

He is an awesome service advisor! He is always helping me out no matter how silly the question or questions may be. He is always helping me out no matter how silly the question or questions may be. More

They were helpful, clean and nice staff, actually didn't talk to the salesman that left me messages talk to the salesman that left me messages More