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Bell Honda

Phoenix, AZ

4.4
2,402 Reviews
It's all about you at Bell Honda! We opened our doors in 1988 and have happily served car shoppers in the Valley ever since. A milestone in the store's long and honored history occurred in 2004, when it received a complete remodel. Today, we still have one of the most state-of-the-art Honda dealerships in Phoenix, AZ, but what really sets us apart is our dedication to providing an excellent car buying experience for our customers.
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701 W. Bell Rd.

Phoenix, AZ

85023

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Showing 2,402 reviews

October 11, 2022

Fast, efficient and skilled service. Texted me recommendations quickly. Work done in timely fashion. They set me up with an Uber so I didn't have to sit at the dealership, More

by Mathmn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Bell Honda responded

Thank you for your positive feedback!

September 19, 2022

I recently ordered a 2022 CR-V Hybrid and was told it should be coming in the next week along with several others in a 4 day period. On the last day, I called and asked if it had arrived. I was told, "So More

by cruisin36
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mason
Sep 19, 2022 -

Bell Honda responded

We apologize for any miscommunication related to your vehicle order. Due to limited availability and shipping delays, our orders have been elongated as well and our new car managers are in charge of this communication so we can be as transparent as we can. We cannot identify you by screen name unfortunately, we’d be happy to provide an update for you, please contact Luis Becerra, our General Sales Manager, at 602-792-3579 at your earliest convenience.

September 14, 2022

Pros: Easy to set up an appointment Had the tire I needed Cons: I have never seen anyone with any degree of care and competence mangle a wheel like this. You can't mess up an OEM More

by lawtonsw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Incompetent tire "mechanic"
Sep 14, 2022 -

Bell Honda responded

We apologize if you are not satisfied with your service you had experienced with us. We want our customers to feel they are given 5 star quality work, therefore, we want to speak with you to address your concerns. At your earliest convenience, please reach out to Joel McWilliams, Service Manager at 480-376-7917 to discuss your situation further.

Sep 14, 2022 -

lawtonsw responded

A canned response isn't the best way to handle a conflict with a customer. You should be embarrassed, especially since I have already contacted the service writer (this is not his fault) via phone and email, and photos were attached to the email for reference. I asked the service writer to have your service manager contact me when I spoke with the service writer, and this is how you respond? Nobody at Bell Honda, not the service writer, or anyone else has owned the problem. No attempt whatsoever to make this right. Just a cut-and-paste "reach out to..." reply to a post on a website. I am more than happy to discuss this with the service manager, or any other person in a managerial position. This is an opportunity for your service department to learn a valuable lesson in processes and procedures, as well as a chance to win back a customer. People read these reviews and interactions. The way Bell Honda chooses to handle this problem will either win them new customers and more business, or cause potential clients to steer clear of your dealership. You have the email I sent, with the photos, as well as my contact information. It is up to you, Bell Honda to make the next move. I wholeheartedly encourage you to do the right thing. I look forward to hearing from you in a timely manner.

August 27, 2022

I’ve gotten 2 civic, 1 accord , 1 CRV , and 1 pilot , plus my son’s 3 cars , my sister car and 1 to co-worker .. JJ has been a great person and that’s why we come back More

by diazruthie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Emery, Jason Johnson
Aug 27, 2022 -

diazruthie responded

Great job to our salesman JJ.

Aug 29, 2022 -

Bell Honda responded

Thank you for the positive review!

August 25, 2022

Jason made car buying such an easy and exciting process! I am so thankful for him helping me find my dream car!! I would definitely recommend Jason and Bell Honda! More

by Lauren Dolby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Johnson
Aug 29, 2022 -

Bell Honda responded

Thank you for the positive review!

August 12, 2022

JJ was awesome I will recommend him to everyone looking for a car top notch service. More

by jeanettesilva74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Johnson
Aug 15, 2022 -

Bell Honda responded

Thank you for the positive feedback!

August 11, 2022

Our salesman, Jason "JJ" Johnson was helpful without being pushy (as well as being fun!). We are happy without new Honda CR-V and thankful for all who helped us with our purchase. We would recommend Be More

by marthabrown23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg ... helped us with all our paperwork. What a nice and knowledgeable guy!, Jason Johnson, Abraham Mendivil
Aug 12, 2022 -

Bell Honda responded

Thank you for the positive feedback, we hope you enjoy your purchase!

August 11, 2022

Jason was great. Very attentive and always called back promply. Very happy with the CRV More

by rwbigham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Jones, Jason Johnson
Aug 15, 2022 -

Bell Honda responded

Thank you for the positive feedback!

Aug 15, 2022 -

rwbigham responded

Ok

Aug 15, 2022 -

rwbigham responded

Thanks

July 23, 2022

Very friendly, they take their time to explain everything and Jay Jay was amazing. He helped me connect my phone to my new car and made sure everything was working well. Jones was very helpful and even saved More

by taissahp23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Jones, Jason Johnson
Jul 25, 2022 -

Bell Honda responded

Thanks for the positive review!

July 22, 2022

During these trying times with high vehicle prices, we were thrilled to have Jason Johnson as a sales representative. JJ gave us a fantastic deal on a 2017 Honda CRV! He was efficient, personable and th More

by Elaine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon in Finance, Jason Johnson
Jul 25, 2022 -

Bell Honda responded

Thanks for the positive review!

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