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Bell Honda - Service Center

Phoenix, AZ

4.3
1,063 Reviews

1,063 Reviews of Bell Honda - Service Center

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April 28, 2025

Everything was fine until I was told I was going to do 0 down and when I tried to cancel my gap and mpp insurances I found out you guys used my insurances as a down payment with out my content. More

by Luischoc1987
Recommend Dealer
No
Apr 28, 2025 -

Bell Honda responded

We understand how important it is for everything to be clear and transparent, especially when it comes to financial details. We appreciate your feedback and want to ensure we address any concerns you may have. If you'd like to discuss this matter further or have any questions, please don’t hesitate to reach out to Walid Doumit, our General Sales Manager, at WDoumit@gmail.com.

April 28, 2025

Good customer service friendly staff car was serviced quickly. Everything was very professional and met my expectations More

by meloisedixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Bell Honda responded

Thank you for your feedback! We're glad to hear you had a positive experience with our friendly staff and quick service. It's great to know we met your expectations, and we look forward to serving you again!

April 28, 2025

Bell Honda has the most polite and professional employees in the state. I have visited other Honda dealerships for services for my car.and it was not a good experience Bell Honda rocks!! More

by lharo01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Bell Honda responded

Thank you so much for the kind words! We're so glad to hear that you had a positive experience with us at Bell Honda. It's great to know that our team stood out in terms of professionalism and service. We truly appreciate your feedback and look forward to seeing you again!

April 28, 2025

The service center is always great! Easy to work with, organized and knowledgeable. Thank you! More

by MONTAN0LATANYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Moya
Apr 29, 2025 -

Bell Honda responded

Thank you for the great feedback! We're so glad to hear that our service center continues to meet your expectations. We appreciate your trust and look forward to providing excellent service for you again in the future!

April 28, 2025

Originally, when I went in, I was greeted by Jon mueller. I Had received a phone call about possibly trading in my car for better payments or an upgrade when I came in and spoke to him about it. I was instan More

by giovanni.trujillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Bell Honda responded

Thank you for sharing your feedback, and I’m truly sorry to hear about the experience you had with Jon. We take your concerns seriously and understand your frustration. Transparency and professionalism are core values for us, and it's disappointing that you felt misled. I’m glad to hear Amber made a positive impact and provided the level of care and attention you deserved. We want to ensure all our customers feel valued, and your experience with Jon doesn’t reflect the standards we aim to uphold. I will be sharing your feedback with the management team to address these concerns and work to improve moving forward. We hope you'll consider giving us another chance in the future. Thank you again for bringing this to our attention.

April 28, 2025

They're very organized, efficient and communicate very well. They give good recommendations and helped answer all my inquiries. More

by Jonathan Lovell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Montufar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yusuff Olowoeshin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heman Kue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalal "AJ" Ahmadzai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zamarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Bell Honda responded

Thank you for your feedback! We're so glad to hear that our team was organized, efficient, and able to address all your questions. We truly appreciate your trust in us and look forward to assisting you again in the future!

April 28, 2025

An awesome experience. I purchased our 6th Honda from Bell. From sales to service it's always been a rewarding experience. More

by LENNYBANKS76
Recommend Dealer
Yes
Employees Worked With
Mason
Apr 29, 2025 -

Bell Honda responded

Thank you for your continued loyalty and for sharing such kind words! It’s incredible to hear that you’ve just purchased your sixth Honda from Bell, and that both our sales and service teams have consistently provided a rewarding experience. We truly value your trust and look forward to continuing to serve you for many more years to come!

April 27, 2025

Fine. Check in and out is a bit cumbersome. Needs to be a faster process on both ends More

by Jay@jaykopas.com
Recommend Dealer
Yes
Apr 28, 2025 -

Bell Honda responded

Thank you for your feedback. We appreciate your comments and understand that a quicker check-in and check-out process would improve the experience. We’ll work on making this more efficient in the future.

April 27, 2025

I made an appointment to have my headlights replaced apparently through your AI receptionist and when I got there three days later, they did not have them in stock nor did they have them ordered. My ser More

by heidiluvswine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Aguilar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Bell Honda responded

Heidi, we appreciate your feedback. We're glad to hear the service tech was helpful, but we apologize for the mix-up with your appointment. We're continuously working to improve our AI and overall customer experience. Thank you for bringing this to our attention!

April 27, 2025

Great communication and provided me with excellent service and exactly what I wanted Great communication and provided me with excellent service and exactly what I wanted in vehicle and price More

by jonbsheets
Recommend Dealer
Yes
Employees Worked With
Griffin and one more sales rep I don't remember
Apr 28, 2025 -

Bell Honda responded

Thanks for the fantastic review, Jon! We’re thrilled to hear you had a great experience and found exactly what you wanted. Your satisfaction is our priority, and we look forward to serving you again in the future!