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Bell Honda - Service Center

Phoenix, AZ

4.3
1,080 Reviews

1,080 Reviews of Bell Honda - Service Center

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February 14, 2025

They really listen to all concerns and take note. Sometimes I wish I would get updates when I'm waiting for a long time. More

by LISAJHAMILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Bell Honda responded

Thanks! We’re thrilled to hear you feel heard. We appreciate your feedback about updates during longer wait times and will work on improving that experience. Your insights help us enhance our service!

February 14, 2025

We always get excellent service at Bell Honda. Chrystal Alvarez is our ‘go to’ gal for all our service needs! More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Alvarez
Feb 17, 2025 -

Bell Honda responded

Thank you, Sylvia! We’re thrilled to hear about your positive experiences with Chrystal. Our team strives to provide excellent service, and it’s great to know you feel well taken care of. We look forward to seeing you again at Bell Honda!

February 14, 2025

I went there to oil changes ago. The guy was rude to me didn’t care what I had to say. Told me it was gonna be over an hour for my oil change called me 10 minutes later and said come More

by RENATA-8111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Bell Honda responded

It’s concerning to hear that you felt dismissed and disrespected during your service appointment. Clear communication and attentive customer care are important to us, and we regret that you did not receive the level of service you expected. We would appreciate the opportunity to address your concerns further. Please reach out to Trish Viramontez at TViramontez@vtaig.com so we can discuss this in more detail.

February 13, 2025

Excellent service and attitude from all the specialists and technicians that took care of my car. More

by afinidad_tragedia0n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Bell Honda responded

Thanks! We're thrilled to hear you had a great experience with our team. Providing excellent service is our priority, and your feedback means a lot to us. We look forward to seeing you again!

February 13, 2025

The service is almost always fantastic. This visit was great! They were friendly, quick, and communicative. More

by M_R_MCGEHEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Bell Honda responded

Thanks for the awesome feedback! We're thrilled to hear you had a fantastic experience. Our team works hard to provide friendly and efficient service, and it's great to know it made an impact. Looking forward to your next visit!

February 13, 2025

Bell Honda service center as a whole needs some work. Michael on the other hand is amazing. Michael gives great customer service, and goes above and beyond to make sure I'm taken care of every time I'm t More

by zoeyrae7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Vu
Feb 17, 2025 -

Bell Honda responded

Hi Zoey, thanks for your fantastic review! We're thrilled to hear that Michael provided you with exceptional service. Your feedback about Isaac is appreciated, and we’re committed to improving our team’s skills. Looking forward to seeing you at your next visit!

February 12, 2025

Seemed on the up and up. They did a good job completed the recall work I was there for. Took longer than time they told me but it's par for most businesses nowadays. Overall More

by Yoteman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Bell Honda responded

Thanks for your feedback! We're glad to hear you were pleased with our team and the recall work. We appreciate your understanding regarding the time it took and are always striving to improve. Your insights help us serve you better!

February 11, 2025

Great customer service worked out well thank you Super nice staff went above and beyond will work with them again More

by DUDEDADS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Bell Honda responded

Thanks! We're thrilled to hear you had a great experience with our team. Our staff always aims to go the extra mile, and your feedback means a lot. We look forward to serving you again soon!

February 10, 2025

I bought my first Honda at Bell Honda and had it serviced there for 262,000 miles. I’m sure it’s still going strong. I still have my second Honda serviced at Bell. I appreciate the quality work and inherent More

by Cosmolynda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
There are several service advisors I have worked with
Feb 11, 2025 -

Bell Honda responded

Thank you for sharing your experience! We're thrilled to hear about your loyalty and satisfaction with our service. It's wonderful to know your Hondas have been in great hands. We look forward to continuing to provide you with top-notch service for years to come!

February 09, 2025

Needed recall work done quickly while at work. My car was done on time with good quality work. More

by DWENZEL17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Bell Honda responded

Thanks! We’re thrilled to hear that we could get your recall work done efficiently while you were at work. Quality service and your time are important to us. We appreciate your kind words!

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