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Bell Honda - Service Center

Phoenix, AZ

4.3
1,079 Reviews

1,079 Reviews of Bell Honda - Service Center

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December 22, 2024

Great sales staff service department was great also everyone super friendly anyone looking for a new vehicle I would definitely recommend More

by A.AGUILAR38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Diemert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yusuff Olowoeshin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heman Kue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zamarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mihui Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Grigg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : General Manager
Dec 23, 2024 -

Bell Honda responded

Thanks for the fantastic feedback! We're thrilled to hear you had such a positive experience with our sales and service teams. Your recommendation means a lot to us—welcome to the family!

December 21, 2024

I always feel I’m in good hands with Joshua and Bell Honda and appreciate the excellent customer service both he and everyone there provide! More

by JBURTS356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Bell Honda responded

Thank you! We're thrilled to hear you had such a positive experience with Joshua and our team. Providing excellent customer service is our top priority, and your kind words motivate us to keep up the great work!

December 21, 2024

The service department is basically excellent as far as my advisor is concerned, however, I sometimes feel that the time it takes to service my automobile is a bit too long, or should be shorter based on w More

by SBURCH51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Bell Honda responded

We understand that your time is valuable, and we are always working to ensure that our service times are as efficient as possible. It's important to us that every customer receives quality service in a timely manner, so we truly appreciate your feedback. If you have any concerns about future visits or would like to discuss this in more detail, please feel free to reach out to Trish Viramontez at TViramontez@vtaig.com.

December 21, 2024

Arrived at 9:40 for my appt. Spent all day in waiting room. A text was sent that my car was done at 5 pm. Didn't see text, so I waited until 5:45 to go looking for my car. I was More

by STaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Bell Honda responded

We always strive to provide timely and attentive service, and we appreciate your patience throughout the day. It's concerning to hear about the tire pressure sensor issue, and we want to resolve this for you as quickly as possible. Please contact Trish Viramontez at TViramontez@vtaig.com so we can look into this matter and ensure your vehicle is properly taken care of.

December 19, 2024

Appreciate being greeted upon arrival. Waiting area is comfortable and tidy. Staff is professional and friendly, More

by 1997ALOHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Bell Honda responded

Thanks! We're thrilled to hear you enjoyed your visit and felt welcomed. Our team works hard to create a comfortable environment, and your feedback means a lot. We look forward to seeing you again soon!

December 19, 2024

Not cheap, but they do quality work, everything clean, friendly service, all around highest quality. More

by toddhochstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Moya
Dec 19, 2024 -

Bell Honda responded

Thanks for the fantastic review, Todd! We pride ourselves on delivering top-notch quality and excellent service. Your appreciation means a lot to us, and we’re thrilled to know you had a great experience!

December 19, 2024

Representative Shawna, was very professional knowledgeable communicate throughout the process. Her follow up was excellent and the quality of work performed met all of my expectations. More

by PBART4ROWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Bell Honda responded

Thank you for your kind words! We're thrilled to hear that Shawna exceeded your expectations with her professionalism and communication. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

December 19, 2024

For my first time service at Bell Honda, I had a great experience with my service technician, Joshua Hansmeier. Joshua was extremely friendly, courteous, and professional. From the beginning of quoting More

by ROBERT.LEWIS91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

My recall part was not in but they never let me know and let me wait the time for a repair (4 hours killing time) to get my car back. Never telling me anything. I had to call them to check on my car. Waste More

by Karen.Monier
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Bell Honda responded

Communication is a priority for us, and we understand how frustrating it must have been to wait without updates on your vehicle’s recall repair. Your time is valuable, and it’s concerning that the necessary information wasn’t relayed to you. To address this matter further and work towards a resolution, please connect with Trish Viramontez at TViramontez@vtaig.com.

December 18, 2024

The service is not only efficient but everyone I have met who works there is both knowledgeable and kind. More

by deannehodgson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Dec 19, 2024 -

Bell Honda responded

Thanks for the fantastic feedback! We're thrilled to hear that our team's efficiency and kindness made a positive impression. Your words motivate us to keep delivering exceptional service. We appreciate your support!

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