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Bell Honda - Service Center

Phoenix, AZ

4.3
1,081 Reviews

1,081 Reviews of Bell Honda - Service Center

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November 24, 2024

Great and fast service. Tanner was really helpful and listen to all of my concerns. I highly recommend this branch More

by ANNVHINNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Bell Honda responded

Thank you! We're thrilled to hear you had a great experience with Tanner. It's wonderful to know our team's support made a difference for you. We appreciate your recommendation and look forward to serving you again!

November 24, 2024

Purchasing my car was the best experience. Service center is great. I never have a problem getting in. I do have a recall on my vehicle fuel pump and when i was there the last time I asked a More

by genalewis19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Bell Honda responded

Thanks for the great feedback! We’re thrilled to hear you had a positive car purchasing experience and appreciate your kind words about our service team. We understand the frustration with the fuel pump recall and are working hard to resolve it as quickly as possible.

November 24, 2024

My experience with customer service has been below expectations by far. First, they schedule me on a weekend where I was supposed to get my windows shaded but it turns out, they do not do this service More

by AHMADA1OO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benjamin
Nov 26, 2024 -

Bell Honda responded

It’s clear that the scheduling challenges and delays you faced caused significant frustration, and we regret that our processes fell short of your expectations. The confusion regarding weekend window shading appointments and the delay in ordering the parts for your fuel lid repair should not have happened. We understand how valuable your time is, and we recognize how frustrating it must have been to wait for weeks without proactive updates. To address your concerns in greater detail and work toward a resolution, we encourage you to contact Trish Viramontez at TViramontez@vtaig.com.

November 23, 2024

I took my car in for a LOF and for Honda Safety Recall. They didnt give me any information about the recall nor did they even inspect the vehicle for the recall as I was not made aware that anything was be More

by mwzombies777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Bell Honda responded

We understand how important it is to receive clear information, especially when it comes to safety recalls, and we regret that this was not addressed properly during your visit. We would like to make sure you have all the information you need regarding your vehicle's recall status and ensure that any necessary follow-up is completed in a timely manner. For further assistance and to address any concerns, please reach out to Trish Viramontez at TViramontez@vtaig.com.

November 23, 2024

My service advisor was fantastic and helpful. Got the job done in an efficient manner! More

by Honda driver
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Bell Honda responded

We're thrilled to hear about your positive experience! Our team aims to provide efficient and helpful service, so it's great to know we met your expectations. Thank you for the fantastic feedback!

November 22, 2024

Joshua Hansmeier is trustworthy advisor. He is knowledgeable and helpful. Bell Honda service team is great. More

by JACZ2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Bell Honda responded

Thanks for your fantastic review! We're thrilled to hear that Shane provided excellent service and that you enjoyed our comfortable waiting area. Your satisfaction is our priority, and we look forward to your next visit!

November 22, 2024

Ben is the greatest. Helpful and explains things. I love Bell Honda Dealership as everyone is so kind and helpful More

by JACQUI.SWEET77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben service
Nov 25, 2024 -

Bell Honda responded

Thanks for your wonderful review, Jacqui! We're thrilled to hear that Ben and our team made your experience so positive. Your satisfaction means the world to us, and we look forward to serving you again at Bell Honda!

November 22, 2024

Great. Easy to work with and kept me informed. Stephen was good to work with More

by PHARRM
Recommend Dealer
Yes
Employees Worked With
Stephen
Nov 25, 2024 -

Bell Honda responded

Thanks! We’re thrilled to hear you had a great experience and found Stephen helpful. Keeping our clients informed is a top priority for us. We appreciate your feedback and look forward to working with you again!

November 22, 2024

On-time, efficient service with a friendly, knowledgeable staff without all of the usual up-sale nonsense. More

by DENNYDICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Bell Honda responded

Thanks for the fantastic feedback, Denny! We're thrilled to hear you appreciated our on-time service and friendly team. We pride ourselves on transparency and efficiency, so it’s great to know you noticed! Looking forward to serving you again soon!

November 21, 2024

Joshua always takes good care of me and I am so appreciative! Thanks again, Joshua! More

by clineburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Bell Honda responded

We’re thrilled to hear about your positive experience with Joshua! Your appreciation means a lot to us. We’re committed to providing great service and look forward to seeing you again soon!

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