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Bell Honda - Service Center

Phoenix, AZ

4.3
1,078 Reviews
Call Service Center (602) 490-8877

1,078 Reviews of Bell Honda - Service Center

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November 11, 2024

Not happy with outcome of repair. Documented an issue with windshield washer fluid as cause of motor burn out. Should have been repaired at dealer expense since fluid was issue. More

by Beaker1138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Alvarez and have not heard back from Trish Viramontez
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Nov 14, 2024 -

Bell Honda responded

It’s concerning to learn about the windshield washer fluid issue and the resulting impact on the motor. We strive to ensure that our repairs are thorough and address the root of any issues, and we’d like the chance to review this further to find a satisfactory resolution. Please reach out to Trish Viramontez at TViramontez@vtaig.com.

Nov 20, 2024 -

Beaker1138 responded

Have not heard back from service manager.

November 10, 2024

Very helpful and very informative and very caring. Got the work done fast and let me know it was ready. I was very pleased. More

by Claudia Earle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Bell Honda responded

Claudia, we’re thrilled to hear that you found our service helpful and caring! Our team works hard to provide quick and informative support, and it’s great to know you were pleased with your experience. Thank you for your kind words!

November 10, 2024

I have always brought my 2022 Pilot in for regular service. Always done in reasonable time. More

by TCTMA344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Bell Honda responded

Thanks! We're glad to hear you've had great experiences with your 2022 Pilot service. Providing timely and reliable service is our priority, and your feedback means a lot to us. We look forward to seeing you again!

November 09, 2024

Charging for use of credit card is disgusting I won’t be back. Who needs that headache More

by G0RKLUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Bell Honda responded

We understand that unexpected fees can be frustrating, and we’re disappointed to hear that your experience didn’t meet expectations. Ensuring our processes are transparent and customer-friendly is important to us, and your feedback is invaluable in helping us evaluate areas where we can improve. We’d love the opportunity to discuss this with you further to find a better solution. Please feel free to reach out to Walid Doumit, our General Sales Manager, at WDoumit@gmail.com, or Trish Viramontez at TViramontez@vtaig.com.

November 08, 2024

They gave me amazing service, with my second Honda Civic. I'm super happy with my car and the help Javier and the management staff gave me during the whole process. I would definitely recommend Bell Honda a More

by smokeb4fire2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Bell Honda responded

We're thrilled to hear about your positive experience with Javier and our team! Your recommendation means a lot to us. Enjoy your new Honda Civic, and thank you for choosing Bell Honda!

November 06, 2024

Faith is absolutely the best. She is friendly, courteous, professional, explains everything to you without making you feel stupid and has great attention to detail. I refuse to More

by Erika H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Williamson
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Nov 07, 2024 -

Bell Honda responded

Erika, we’re thrilled to hear about your fantastic experience with Faith! Her dedication to providing exceptional service truly shines through. Thank you for recommending her; we appreciate your support and look forward to seeing you again soon!

November 05, 2024

The guy I got was very rude to me . He was quite judgmental on me saying I would think about the "suggestions" he was giving me to fix my car. I told him to just please give me a list a More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Mueller
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Bell Honda responded

We understand how important it is to feel respected and not pressured when making decisions about your vehicle. Our team strives to offer helpful advice in a professional and courteous manner, and it’s clear we missed the mark with you. We want to ensure that you have a positive experience moving forward. Please reach out to Trish Viramontez at TViramontez@vtaig.com.

September 06, 2024

Since you’re starting to charge 3% on credit cards, I doubt I will be back. More

by RBROUSE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Emery
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Sep 12, 2024 -

Bell Honda responded

Thank you for your feedback. We're glad to hear you had a positive experience with us overall. We understand your concerns about the credit card fee and will take your comments into consideration. If you have any further questions or need assistance, please don’t hesitate to reach out. We value your business and hope to have the opportunity to serve you again in the future.

August 29, 2024

My Service Advisor Tanner Moya is an excellent representative for Honda. He is professional and knowledgeable. He is able to clearly answer all questions while being polite and friendly. I hope Mr More

by SHEILALARSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Emery, Q Barrino, Max Dunmire
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August 28, 2024

Smooth and easy to get in and out. Courtesy service and helpful staff. What a pleasant experience. More

by Kkhfshg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Emery, Q Barrino, Max Dunmire
Report | Print
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