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Bell Honda - Service Center

Phoenix, AZ

4.3
1,063 Reviews
Call Service Center (602) 490-8877

1,063 Reviews of Bell Honda - Service Center

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April 17, 2025

Do not communicate well with customer. . lack of communication.. lack of communication between service technicians and service advisor.. More

by gkeith47wa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mihui Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Bell Honda responded

We understand how important clear and timely communication is, and we truly appreciate your feedback. Our team strives to ensure that every part of the service process is smooth and transparent for our customers, so we’re sorry to hear that this wasn’t the case during your visit. If you’d like to discuss your experience further or if there’s anything we can do to help, please don’t hesitate to reach out to Trish Viramontez at TViramontez@vtaig.com.

April 16, 2025

They were very kind and understanding of my situation. They allowed me to have my car towed there after hours and keep it there for a week as I had to go back to university in Utah. More

by NELSON,KA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Bell Honda responded

Thank you for sharing your experience, Nelson! We're glad our team could accommodate your needs and make things easier for you during a busy time. Safe travels back to university, and we look forward to assisting you again in the future!

April 15, 2025

The dealerships guys were very kind and I enjoyed the process and being able to swing the bell after my purchase was fun! More

by ALEXI11VICIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Montufar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hansmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zamarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Bell Honda responded

Thanks, Alexi! We're thrilled you had a great experience with our team and enjoyed ringing the bell. Celebrating milestones with our customers is what we love most. We look forward to seeing you again!

April 15, 2025

My vehicle is a LEMON! It is a manufacturer defective vehicle but Honda expects us to just keep dumping money into it. Honda has replaced the rack and pinion twice and the More

by CHOKENYOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Bell Honda responded

We understand your frustration with the situation and the challenges you've experienced with your vehicle. It’s never easy to deal with repeated issues like that, especially after investing in a car you expected to last. If you'd like to connect further to address any concerns or explore available options, feel free to reach out to Walid Doumit, our General Sales Manager, at WDoumit@gmail.com.

April 14, 2025

I have two Hondas and the dealer services both my vehicles, great overall experience! Both warranty and regular maintenance. More

by FRANKBELLANO0VA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Grigg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Faith in Service Department, great job!
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Apr 15, 2025 -

Bell Honda responded

Thanks, Frank! We're thrilled to hear you had a great experience with us servicing your Hondas. We appreciate your trust in our dealership for both warranty and maintenance needs. Looking forward to continuing to support you and your vehicles!

April 13, 2025

Easy to schedule appointments and the Friendy service advisor Micheal gets me in and out promptly More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal
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Apr 14, 2025 -

Bell Honda responded

Thank you for your feedback! We're glad to hear scheduling was easy and that Michael provided friendly and efficient service. We'll be sure to pass along your kind words — we appreciate your continued support!

April 13, 2025

It’s good we had to go back and forth few times but it was taken care of well More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Bell Honda responded

Thank you for your feedback! We appreciate your patience throughout the process and are glad to hear everything was taken care of in the end. We're happy we could help and hope you’re enjoying your purchase!

April 13, 2025

Top quality service advisor. Really knew his stiff. Hooked me up with a free rent a car snd was professional in all respects. More

by JRHENCIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Bell Honda responded

Thank you for the fantastic feedback! We're thrilled to hear you had a great experience with our service advisor. Providing top-notch service and extra perks like a free rental is what we strive for. Looking forward to serving you again!

April 13, 2025

Excellent Michael is professional and knowledgeable Again, Michael is the best and I go to Honda because I trust him. More

by ehugunin
Recommend Dealer
Yes
Employees Worked With
Michael vu
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Apr 14, 2025 -

Bell Honda responded

Thanks for the fantastic review! We're thrilled to hear about your positive experience with Michael. His professionalism and expertise truly make a difference. We appreciate your trust in us and look forward to serving you again!

April 12, 2025

Joshua does a great job explaining the nature of any service issues in a clear manner. He has great customer service skills and is a pleasure to work with. More

by A Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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