Bell Honda - Service Center

The service took several hours for an oil change. I was told by a couple people in your sales department it was less than an hour guaranteed. I don't have this horrible experience at Tempe Honda. Plu I was told by a couple people in your sales department it was less than an hour guaranteed. I don't have this horrible experience at Tempe Honda. Plus, I was sent home with my vehicle that wasn't working correctly. When I returned to ask why I was told they can't let me take my vehicle because it was a safety hazard. The latch all of a sudden wasn't working and all I did was drive it back to the sales parking lot. I'm supposed to receive a credit as promised by the service manager and haven't received it. This is now the 2nd email requesting it. My mom bought a new vehicle paying over $45,000+ and I can't get a credit of $60. This makes no sense. I give my service advisor a -1/10. She was trying to upsell me before I said what I needed then wouldn't stop after I asked over 7 times. Yes I counted. I would never use this service department again. Ever!!! More

It was easier to find on the map. It looked good when I first arrived. There was no clear direction for appointments. He didn’t seem like appointments mattered because other people we It looked good when I first arrived. There was no clear direction for appointments. He didn’t seem like appointments mattered because other people went first I got there early. I’m just taking care of 15 minutes after my appointment time even though I got there 10 minutes early. More

The technicians are so friendly and knowledgeable! My favorite part of my experience was the offer of a Lyft ride back to the dealership when I decided to walk home while my vehicle was being worked o My favorite part of my experience was the offer of a Lyft ride back to the dealership when I decided to walk home while my vehicle was being worked on! I was told my vehicle would be ready around 12:30/1:00 pm and we both knew it would be too hot to walk back then. "Let me know if you'll need a ride back and I will come pick you up", she said. " AWESOME!!" And that's exactly what happened! More

Faith, my advisor was very knowledgeable and helpful. Will recommend her to family and friends. Will recommend her to family and friends. More

TJ was so kind and informative! I was scheduled quickly, the service was performed quickly and they did more on my vehicle than I had expected. Would come back to this Honda I was scheduled quickly, the service was performed quickly and they did more on my vehicle than I had expected. Would come back to this Honda More

Service tech was very courteous and knowledgeable. Let me know all that I would need in the future. Let me know all that I would need in the future. More

Faith was amazing and took care of all issues. Department was clean and everyone was friendly. Department was clean and everyone was friendly. More