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Bell Honda - Service Center

Phoenix, AZ

4.3
1,124 Reviews

1,124 Reviews of Bell Honda - Service Center

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April 27, 2025

Great communication and provided me with excellent service and exactly what I wanted Great communication and provided me with excellent service and exactly what I wanted in vehicle and price More

by jonbsheets
Recommend Dealer
Yes
Employees Worked With
Griffin and one more sales rep I don't remember
Apr 28, 2025 -

Bell Honda responded

Thanks for the fantastic review, Jon! We’re thrilled to hear you had a great experience and found exactly what you wanted. Your satisfaction is our priority, and we look forward to serving you again in the future!

April 27, 2025

Tanner is always awesome and treats my car with the best care ever! 10/10 The best! More

by SHAWNA1311
Recommend Dealer
Yes
Employees Worked With
Tanner
Apr 27, 2025 -

SHAWNA1311 responded

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Apr 28, 2025 -

Bell Honda responded

Thanks for the fantastic feedback, Shawna! We're thrilled to hear that Tanner is taking such great care of your car. Your satisfaction means the world to us, and we appreciate you recommending us!

April 27, 2025

Josh always takes excellent care of me. I would never go anywhere else with my Honda More

by Whygettleman
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Hansmeier
Apr 28, 2025 -

Bell Honda responded

Thanks! We’re thrilled to hear that Josh is providing you with excellent care for your Honda. Your loyalty means a lot to us, and we’re here to keep delivering the best service possible!

April 27, 2025

I was kept with what was being done with my car. I was satisfied with the work that was done. More

by tj1mj14
Recommend Dealer
Yes
Employees Worked With
I believe it was Brenden
Apr 28, 2025 -

Bell Honda responded

Thanks for the great feedback! We're thrilled to hear you were satisfied with the work and appreciated the communication. Your trust means a lot to us, and we look forward to serving you again!

April 27, 2025

I made an appointment to have my headlights replaced apparently through your AI receptionist and when I got there three days later, they did not have them in stock nor did they have them ordered. My ser More

by heidiluvswine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Aguilar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Bell Honda responded

Heidi, we appreciate your feedback. We're glad to hear the service tech was helpful, but we apologize for the mix-up with your appointment. We're continuously working to improve our AI and overall customer experience. Thank you for bringing this to our attention!

April 27, 2025

Fine. Check in and out is a bit cumbersome. Needs to be a faster process on both ends More

by Jay@jaykopas.com
Recommend Dealer
Yes
Apr 28, 2025 -

Bell Honda responded

Thank you for your feedback. We appreciate your comments and understand that a quicker check-in and check-out process would improve the experience. We’ll work on making this more efficient in the future.

April 27, 2025

I have a loose rear view mirror I requested that it be tightened so it doesn't move when going over rough roads. I get my vehicle back and the paperwork states problem not found. I pointed it out to the s More

by jbmphx
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Bell Honda responded

We completely understand how frustrating it must be to feel like an issue wasn’t properly addressed the first time, especially with something as straightforward as a rearview mirror. If you would like to discuss your experience in more detail or if there's anything more we can do to assist you, we encourage you to reach out to Trish Viramontez at TViramontez@vtaig.com.

April 26, 2025

Joshua is the best! Doesn't cut corners and tells you exactly what service the car needs. Communicates well. More

by LSAR65
Recommend Dealer
Yes
Employees Worked With
Joshua Hansmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Hansmeier
Apr 28, 2025 -

Bell Honda responded

Thanks! We're thrilled to hear you had such a positive experience with Joshua. His dedication to quality service and clear communication truly sets him apart. We appreciate your feedback and look forward to serving you again!

April 25, 2025

I feel like they are trying to squeeze as much money from me with all the recommended service, while the customer service itself is not that great. More

by CapnCook7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Hansmeier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Bell Honda responded

We understand your concerns about the service recommendations and your experience with our customer service. At our dealership, we always aim to provide clear and helpful advice regarding vehicle maintenance to ensure safety and long-term performance. We regret that your interaction didn’t fully meet your expectations and would love the opportunity to address your concerns further. Feel free to reach out to Trish Viramontez at TViramontez@vtaig.com, and she’ll be happy to assist you with any questions or issues you may have.

April 24, 2025

No No no no no no No no no no no No no no no no More

by SFRISHCOSY
Recommend Dealer
Yes
Employees Worked With
This is suspect. You should know.
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