Bell Road Mitsubishi

AJ, the service writer, is honest and knowledgeable. Darren, the mechanic, always takes great care of my vehicle. Trustworthy and reliable. Darren, the mechanic, always takes great care of my vehicle. Trustworthy and reliable. More

I was treated quite poorly and was run in circles trying to fix an issue that shouldn't have been an issue in the first place. Abel assure me that aspects of my car such as the tires and windshield wipers h to fix an issue that shouldn't have been an issue in the first place. Abel assure me that aspects of my car such as the tires and windshield wipers had been replaced (were brand new) and the first day I bought my car the tire lights came on and my windshield wipers peeled off while I was driving on the free way. I had to replace my wipers and two back tires the same day I bought the car. When I spoke to ash he was quite rude and arrogant. Rafi was the only one that was of helpful assistance. When I continued to call back to get updates I kept receiving excuses as to why I was not reimbursed yet for the expenses of my tires. Mind you at this point I had gone back to the dealership, 30 mins out of the way for me one way, 3 times and it was still more excuses. On the final visit I had to the dealership, it wasn't until I told them I would pursue legal action if they didn't reimburse me that they actually did something about it. Ash is condescending and rude and Abel was just a skeevy car sales person, the type everyone warns about when purchasing cars. I have never experienced this poor of customer service and unprofessionalism in my life and I will never go back to that dealership again. More

AJ and Rick were great! Very professional and helpful. Always have my car serviced there since new Very professional and helpful. Always have my car serviced there since new More

They were pleasant and made the purchase easy with no hassle or high pressure. Nice to deal with hassle or high pressure. Nice to deal with More

Àndrea did a fantastic job looking after all my questions. She was incredibly knowledgeable and patient I would definitely buy from her again! questions. She was incredibly knowledgeable and patient I would definitely buy from her again! More

The sales team is excellent. The service department was very poor. They need to have a progress tracking system to get jobs done. They expect the customer to wait and then afte The service department was very poor. They need to have a progress tracking system to get jobs done. They expect the customer to wait and then after hours realize the job cannot be completed. Then finally give loaner after 6+ hours. Not communicating to sales department about emissions and detailing. More

Richie was very nice and competent. He knew about this Buick Enclave eventhougt the dealer does mostly Mitsubishi vehicles. He's knowledgeable in his job. He listened to our questio He knew about this Buick Enclave eventhougt the dealer does mostly Mitsubishi vehicles. He's knowledgeable in his job. He listened to our questions and concerns. He spent time showing us how to use electronic controls which we had never had before. He was also very helpful after his role as sales person was finished in dealing with problems completing terms of sale by service department. He went above and beyond to see that we were happy with our purchase and all terms of sale were fulfilled. He also worked with Ash to help us with pricing on sale. We brought up difference in fees from another Buick dealer. He was interested in the quote we had received. Ash was responsive to our price sensitivity. He and Richie worked together to make the sale possible for us. We took the vehicle on a family trip with 5.5 hours of driving and it was the most comfortable we have ever been with 4 adults and a growing poodle puppy. Thank you. More

Very helpful and patient with us. They were very helpful and patient with us. They gave us the information and answer our questions/concerns. They were very helpful and patient with us. They gave us the information and answer our questions/concerns. More

I’m pleased with service received. Aj has worked on my car since I purchased it and I haven’t had any disappointments. Thank you Aj for your hard work. Aj has worked on my car since I purchased it and I haven’t had any disappointments. Thank you Aj for your hard work. More

I would only get major repairs done here. They will way over charge to replace a light bulb in the cab about 60 bucks when you can just pop it with a flat head but if it’s a major repair I wi They will way over charge to replace a light bulb in the cab about 60 bucks when you can just pop it with a flat head but if it’s a major repair I will just pay the way extra price because I know they have the part and it’s not a mom and pop shop that you have to guess if they did it right or not. More