Benzel-Busch Motor Car

Updated Review from a month ago : So I get a call a week after writing the review below & the service advisor promises to reimburse me for the additional expense that was incurred : So I get a call a week after writing the review below & the service advisor promises to reimburse me for the additional expense that was incurred. Only condition is I remove my review. Even though nothing was going to reimburse me for my aggravation, I agreed & removed my review from dealerrater.com However, about 3 weeks have passed after him promising to send me a check, NO check was sent out. Anyway, so a place w/ a manager that can’t even keep his word is NOT worth brining my business to. You can keep the extra money you ripped off from your customer and I will never bring you any business ever, period. And I shall promise to spread your deed to everyone I meet along the course of my life, how crappy you treat your customers that bring you business. Below is my review left from a month ago. ————————————————————— Brought in my car for tire problems. I have purchased the tire insurance when I purchased the car, so I brought it in thinking they’d replace it and I go on my way. However, the service advisor Chris Iseman from the beginning, was very unprofessional and treated me like I was below him. However, since I had a complete flat, I didn’t want to bring my car over to a different dealership. (I actually have a friend working as a service advisor at Mercedes of Paramus, in which he would’ve took care of me, without any issues) Anyway, Chris says it will take approx. 90 minutes and I left the car with him. In a couple hours, I get a call saying my car is all done and for me to come pick it up. Even up to this point, I was never told that there would be any additional costs associated with this incident. I go to pick up the car, he gives me an invoice of $112.xx, saying I have to pay this difference since the tire insurance company only pays them up to a certain amount and his cost is much higher. Now, over the past 25 years I’ve started driving Mercedes, BMW & Audi’s w/ tire insurance, I’ve never heard of such a thing. Funny thing is, I even had my last tire claim done at the same dealership with a different service advisor, and I was never charged anything!! When asked to speak to a manager, Chris Iseman said he is the manager for the day. At this point, there was no point in arguing with him any longer. I paid my bill, and walked out. Only then, he actually says, “have a nice day, sir” When I spoke to my friend who is a service advisor at a different dealership, he said this is not right how I was charged extra & that they should’ve explained all the charges prior to working on the car. Also, “they shouldn’t charge u tax either because the insurance company doesn’t pay tax. U paid the tax when u bought the warranty. Well, gues what. Live and learn. F*** that place.” Come January is the time for me to lease a new car & I’ve been getting calls from Benzel Busch to lease my next car from them. I used to live closer to Mercedes of Paramus, but now live much closer to Benzel Busch & was going to lease from them. Well guess what, they ain’t getting my business after this incident. I’ve never felt so belittled when taking my car in for service at any dealership. It’s unprofessional how they don’t tell you the estimate before they actually work on the car & for them to shove the bill to your face when you actually come to pick up the car. And this will spread to anyone and anybody I meet along the course of my life. More

Great Service! Our Service Advisor, Scott Bateman, was very knowledgeable and professional. He took time to understand what our concerns were and explained what the Our Service Advisor, Scott Bateman, was very knowledgeable and professional. He took time to understand what our concerns were and explained what their course of action would be to remediate our issue. He provided timely status updates which was very helpful. More

Used GLC 300 Recent purchase of Mercedes glc300 at this dealership with Doug - very pleasurable and successful service, amongst my experience of a very patchy ind Recent purchase of Mercedes glc300 at this dealership with Doug - very pleasurable and successful service, amongst my experience of a very patchy industry of used car sales people More

shock repair service 2019 CLS This is our 4th Mercedes-Benz 2019 CLS 8000 miles shock service done well, Chris was knowledgeable. Happy to drive without noisy from the back. Th This is our 4th Mercedes-Benz 2019 CLS 8000 miles shock service done well, Chris was knowledgeable. Happy to drive without noisy from the back. Thank you. More

Great Service Great service as always. Everything was perfect as usual. Thank you. The valet service, Carcierge Valet, was also a very big help. They’re an Excellen Great service as always. Everything was perfect as usual. Thank you. The valet service, Carcierge Valet, was also a very big help. They’re an Excellent company. More

Service AMG SL John Powell is always excellent in scheduling and making sure everything is perfect. Our visits to the service department are always excellent. Th John Powell is always excellent in scheduling and making sure everything is perfect. Our visits to the service department are always excellent. The waiting area is always impecably clean and all the staff members are always gracious and accomodating More

Used car sales Sandro and Mathew were extremely professional and courteous. I never felt pressured and was comfortable exchanging ideas. I would recommend them to my Sandro and Mathew were extremely professional and courteous. I never felt pressured and was comfortable exchanging ideas. I would recommend them to my friends and family and will keep coming back to you guys- this was my second vehicle with you guys and am very happy so far. Chirag More

Always a pleasure I live in CT and have been doing business with Benzel for quite a few years now. I am always impressed by their professionalism, courtesy and willingn I live in CT and have been doing business with Benzel for quite a few years now. I am always impressed by their professionalism, courtesy and willingness to put the customer first. They always make things easy, getting to the bottom line quickly on the deal and getting me in & out without hassle. Simply the best... More