Benzel-Busch Motor Car

Exceptional! I am a very demanding customer and my service provided by Dave Tangen was exceptional. My car had a unexpected issue rendering the car undrivable but I am a very demanding customer and my service provided by Dave Tangen was exceptional. My car had a unexpected issue rendering the car undrivable but Dave got back in touch with me within a very short time and worked me in. I was provided a loaner car immediately and was able to get back to work quickly. Once diagnosing the issue a part needed to be ordered but it came in quickly and I got my car back the next day and all handled under my extended warranty that of course made me even happier. Very friendly guy and takes his job seriously. More

Always a great new car experience This is my second lease through Lou Gallo. He is a very nice and professional member of the MB sales force. He was always available, worked with me on This is my second lease through Lou Gallo. He is a very nice and professional member of the MB sales force. He was always available, worked with me on our timeline and really did his best to get me the car I wanted in a timely fashion. I have recommended him to others. He will be the first person I speak to when my next lease is up. He made the car buying experience pleasant, I’m still am still waiting to tie up a few loose ends with process, but it had been really easy and nice to work with him. More

Doug answered all my questions, made my selection process a breeze! Very knowledgeable and made me feel comfortable. He was patient and didnt pressure me as most salespeople do at other dealerships. Would de a breeze! Very knowledgeable and made me feel comfortable. He was patient and didnt pressure me as most salespeople do at other dealerships. Would definitely do business again,and highly recommend benzel bausch. More

Great experience I should have just come here first. The service at this dealership is far superior to other dealerships I went to while looking for a car. Lamont Saud I should have just come here first. The service at this dealership is far superior to other dealerships I went to while looking for a car. Lamont Sauders was great to work with. More

Went there with a bubble in my tire, I gave them my car on Friday morning and Chris said he was going to call me Friday night, never got a call and I had to reach out to him to hear an answer. He then said on Friday morning and Chris said he was going to call me Friday night, never got a call and I had to reach out to him to hear an answer. He then said to me that the tire warranty that I purchased when I got the car wasn’t compatible with their dealership which is a LIE because it’s good for ANY Mercedes dealer! So he said since the warranty company was giving them a hard time, I wasn’t going to get my car until Saturday evening. Saturday comes along I of course reached out to chris again because at this point it’s honestly insane that it took two days for a tire change!!!!! He finally said at 4pm that we can pick it up on our way there he calls me and says it’s going to be 40$ I fought with him telling him that it’s supposed to be 0$ with my warranty package! Long story short DONT EVER GO TO THIS DEALERSHIP FOR SERVICE TS HORRIBLE!!! More

Sandro was great!!! He met all my needs and was truly a great help in purchasing my new car. He even we above and beyond to make sure I secured a extended warranty. I couldn't have done it without him. great help in purchasing my new car. He even we above and beyond to make sure I secured a extended warranty. I couldn't have done it without him. More