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Benzel-Busch Motor Car
Englewood, NJ
4,603 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 4,603 reviews
January 06, 2018
Rocky Start But Scott Saved The Day! My initial tutorial, conducted by Zuleika Soler, was very poor. An inordinate number of features were overlooked leaving me more than frustrated. Sal My initial tutorial, conducted by Zuleika Soler, was very poor. An inordinate number of features were overlooked leaving me more than frustrated. Sal arranged for a follow-up tutorial which was conducted by Scott Reilly-Davis. He was superb! In addition to walking me through every single feature of the vehicle, Scott confirmed that the park assist feature was inoperable & took action to correct it. Scott's knowledge of all facets & functions of the vehicle is outstanding, coupled with his level of patience. I know I can reach out to Scott if needed & will get the help I need. He is a true asset to the dealership. I had to leave the car for a software update, which I still don't understand given it was a newly delivered car just two days prior. Nevertheless, all seems to be working now. I'm hoping that the software issues are over. Talia Colannini was involved throughout the difficulty I experienced with parking assist & stayed until all was resolved. Her follow up & close monitoring of the progress was great through the sale and service issue. Excellent follow up by service dept, periodically advising me of status of repair. Paperwork process went smoothly, conducted by Scott Raymond. Let see hope this rocky start was just a quirk and that I will experience smooth sailing (driving) going forward. 🤞 More
by JudiM
Employees Worked With
Other Employees :
Scott Riley, Zuleika Soler, David (service dept), Scott Raymond
January 05, 2018
Service Very professinal and timely . Listen well and provide expert advice and guidance. In addition, they ensure that you understand and are comfortable wit Very professinal and timely . Listen well and provide expert advice and guidance. In addition, they ensure that you understand and are comfortable with the options. More
by Naz
Employees Worked With
Chris Iseman, David Nieves
January 01, 2018
Getting a new lease easily Our GLK350 was no longer safe to drive unless we did major repairs. We were able to replace it with the new GLC 300 without a lot of inconvenience or Our GLK350 was no longer safe to drive unless we did major repairs. We were able to replace it with the new GLC 300 without a lot of inconvenience or time. More
by C.clarke66
Employees Worked With
December 31, 2017
Pleasurable buying experience I went to the dealership knowing exactly the car I wanted to purchase. I sat down with the sales representative and the sales manager, told them what I went to the dealership knowing exactly the car I wanted to purchase. I sat down with the sales representative and the sales manager, told them what I wanted and cut a deal quickly at a fair price. They didn't play the usual back and forth car buying games I've experienced at other dealerships. The contract was ready within 30 minutes and the car was prepped for delivery within 2 hours. I highly recommend Benzel Busch. More
by Robert DeSteno
December 30, 2017
Excellent customer aervice The moment I walk in the dealer never felt pressured to hurry up and buy or leave the manager was very friendly and Joseph our salesman was very nice The moment I walk in the dealer never felt pressured to hurry up and buy or leave the manager was very friendly and Joseph our salesman was very nice and warm if only I got morr$$ trade in money for my car it would have been perfect! But we always love this dealership More
by Me2018
Employees Worked With
December 29, 2017
Express Service I love this dealership. Everyone is always polite & helpful. It is a convenient location. My only disappointment is that my favorite sales person is I love this dealership. Everyone is always polite & helpful. It is a convenient location. My only disappointment is that my favorite sales person is no longer there. Very sad as he helped me with my 4 cars over the last 20 years and he watched go! More
by Luvmystandardtrans
Employees Worked With
Andrew Gomez
December 28, 2017
Review The Mercedes Benz Dealership in Englewood is great! My family and I absolutely love it. Would recommend it to everyone. Thank you, it's great workin The Mercedes Benz Dealership in Englewood is great! My family and I absolutely love it. Would recommend it to everyone. Thank you, it's great working with you. More
by Sdhorajia
December 28, 2017
Fantastic experience, great dealership These guys are the best. I pass at least a half dozen dealers, but no matter what I keep buying my cars from Benzel Busch. Always fair and honest and These guys are the best. I pass at least a half dozen dealers, but no matter what I keep buying my cars from Benzel Busch. Always fair and honest and I look forward to buying my next Mercedes from them. More
by Lewis L
December 28, 2017
Orlando Dranguet As usual, Orlando made my experience seamless. He continues to be an exceptional employee - professional, courteous and very knowledgeable. Kudos to As usual, Orlando made my experience seamless. He continues to be an exceptional employee - professional, courteous and very knowledgeable. Kudos to Scott for his patience in explaining the new features. More
by CAD
December 27, 2017
Jonathan Fleischman provides excellent service. Jonathan is a fantastic service advisor and an asset to the company. He is extremely knowledgable. He explains everything clearly and takes great care Jonathan is a fantastic service advisor and an asset to the company. He is extremely knowledgable. He explains everything clearly and takes great care of my vehicle. More
by Chandra-Patel
Employees Worked With
Jonathan Fleischman (service)
