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Benzel-Busch Motor Car
Englewood, NJ
4,782 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 4,782 reviews
January 10, 2018
Great experience at BB MB This is he sixth MB I have either purchased or leased and the third from Benzel Busch. The last three times I have dealt with Lou Gallo and the experi This is he sixth MB I have either purchased or leased and the third from Benzel Busch. The last three times I have dealt with Lou Gallo and the experience has been friendly and professional. Lou ensures that I find the MB I am looking for and he is there for me after purchase to answer any questions I may have. More
by EJN
Employees Worked With
January 10, 2018
Perfect service Everyone was friendly, knowledgeable, worked together.... answered my questions before I even got a chance to ask. Was so quick not got a chance to f Everyone was friendly, knowledgeable, worked together.... answered my questions before I even got a chance to ask. Was so quick not got a chance to finish reading magazine. Thank you, Jerry More
by Brooklyn guy
January 09, 2018
Quality It differs from the other dealers and shows Mercedes Benz quality exactly.. Customer waiting area was clean, coffee and tea , snack services are nice It differs from the other dealers and shows Mercedes Benz quality exactly.. Customer waiting area was clean, coffee and tea , snack services are nice and the staff is so kind , professional.. I didn t wait much, the staff kept me informed while I was waiting.. More
by Didem
Employees Worked With
Frank Armando
January 09, 2018
Stress free Very pleasant experience dealing with Sallee, Doug and Scott. No pressure. Considered my wants and desires in a vehicle. Worked quickly and efficientl Very pleasant experience dealing with Sallee, Doug and Scott. No pressure. Considered my wants and desires in a vehicle. Worked quickly and efficiently to get me driving the vehicle I wanted. More
by Andellisesq
January 09, 2018
Excellent Everyone very nice and friendly. Great costumer service and knowledge about everything. They took great care about every single detail marking sur Everyone very nice and friendly. Great costumer service and knowledge about everything. They took great care about every single detail marking sure I had a great experience. More
by Mapy morel
Employees Worked With
Michael Ehrlich
January 09, 2018
Excellent Service Department I had a ‘B’ service on my Mercedes. Everything went so quick and easy because of Service Adviser Andrew Gomez. I’m definitely coming back. I had a ‘B’ service on my Mercedes. Everything went so quick and easy because of Service Adviser Andrew Gomez. I’m definitely coming back. More
by Elena
Employees Worked With
Andrew Gomez
January 07, 2018
Great Service Had to bring my car in just before the holidays for a service issue. Min was incredibly knowledgeable and proactive! He coordinated a service plan and Had to bring my car in just before the holidays for a service issue. Min was incredibly knowledgeable and proactive! He coordinated a service plan and secured a loaner vehicle immediately (at a very busy time). He kept me on the progress of the repair and made my experience seamless. Benzel-Busch always delivers quality and Min is a fantastic "Ambassador"! More
by Sean K
Employees Worked With
Min Kim
January 06, 2018
Excellent! V I am a true fan of Benzel-Busch Service Department and Mercedes! Mercedes towed my ML-350 to Englewood. That went very well. Min was on the phone w I am a true fan of Benzel-Busch Service Department and Mercedes! Mercedes towed my ML-350 to Englewood. That went very well. Min was on the phone with me minutes after the car arrived and gave me a good overview of the next steps. Min also followed up the next morning with a full review. Benzel-Busch was extremely fair with the billing. I am a very happy customer! More
by Camairinc
Employees Worked With
Min
January 06, 2018
Rocky Start But Scott Saved The Day! My initial tutorial, conducted by Zuleika Soler, was very poor. An inordinate number of features were overlooked leaving me more than frustrated. Sal My initial tutorial, conducted by Zuleika Soler, was very poor. An inordinate number of features were overlooked leaving me more than frustrated. Sal arranged for a follow-up tutorial which was conducted by Scott Reilly-Davis. He was superb! In addition to walking me through every single feature of the vehicle, Scott confirmed that the park assist feature was inoperable & took action to correct it. Scott's knowledge of all facets & functions of the vehicle is outstanding, coupled with his level of patience. I know I can reach out to Scott if needed & will get the help I need. He is a true asset to the dealership. I had to leave the car for a software update, which I still don't understand given it was a newly delivered car just two days prior. Nevertheless, all seems to be working now. I'm hoping that the software issues are over. Talia Colannini was involved throughout the difficulty I experienced with parking assist & stayed until all was resolved. Her follow up & close monitoring of the progress was great through the sale and service issue. Excellent follow up by service dept, periodically advising me of status of repair. Paperwork process went smoothly, conducted by Scott Raymond. Let see hope this rocky start was just a quirk and that I will experience smooth sailing (driving) going forward. 🤞 More
by JudiM
Employees Worked With
Other Employees :
Scott Riley, Zuleika Soler, David (service dept), Scott Raymond
January 06, 2018
Sales service Jay Lee was very knowledgeable about the models and was able to demonstrate the features. Despite the fact that he was off the day I picked up the ca Jay Lee was very knowledgeable about the models and was able to demonstrate the features. Despite the fact that he was off the day I picked up the car, he was there to ensure everything was in order More
by New owner
Employees Worked With
