Benzel-Busch Motor Car - Service Center

Please AVOID this dealership at ALL COSTS. Their business practices are questionable. On July 15, 2025, I visited for a simple key deactivation, but my car returned with extremely loud rattlin Their business practices are questionable. On July 15, 2025, I visited for a simple key deactivation, but my car returned with extremely loud rattling noises at startup. A few days later, the engine light came on with additional loud cracking noises during startup. For context, my car was just serviced at Mercedes-Benz of Nanuet on July 3rd, 2025, where everything was working perfectly. I reached out to Joseph Herman (GM) and Sossio Sole (Service Manager), but received no accountability from Sossio, who instead tried to blame Mercedes-Benz of Nanuet. Public records show this dealership has been sued previously for questionable business practices. Please protect yourself from becoming their next victim. More

My vehicle was repaired through insurance after a collision, but the collision representative, Neil, completely disregarded most of the repairs I had specifically requested and used nearly $23,000 in collision, but the collision representative, Neil, completely disregarded most of the repairs I had specifically requested and used nearly $23,000 in insurance funds without my approval — the original estimate was around $15,000. The repair took two months longer than initially promised, and the car was returned to me with the coolant completely drained. I had to bring it back to the dealer due to a coolant issue, but I never received an apology. I originally wanted the car to be restored using the same parts I had before, but the dealership used the insurance funds to install different parts instead. As a result, the insurance company now refuses to replace them again. Even now, there are visible panel gaps and alignment issues in the repaired areas, but Neil insists it’s my problem and says I’ll have to pay again if I want them fixed. He smiles in person, but barely responds to emails or phone calls. I’ve driven this dealership’s vehicles for many years and have recommended it to many others — but I no longer feel comfortable doing so. Very disappointing experience. More

1 hour to look at a tire that I informed them needed to be changed! The service writer came out after 1 hour told me the tire was bad and that it would be another 2 hour wait! People don’t have 3 hours to be changed! The service writer came out after 1 hour told me the tire was bad and that it would be another 2 hour wait! People don’t have 3 hours to just change 1 tire More

Extremely expensive for simple jobs. I got 60.000 miles service plus spark plug change. They charged $1700 for parts and $2600 for labor. Explanation is 11 hours service work which is a I got 60.000 miles service plus spark plug change. They charged $1700 for parts and $2600 for labor. Explanation is 11 hours service work which is a xx. I advise you that get all detailed information before you sign the contract. When I dropped off advisor was making a big deal and scared me that car might brake the parts. The service I got is 1500$ outside of the Mercedes dealerships. I made a mistake and I did not educate myself for this service. You do not do same mistake. GET PRICE and ADVISE before you go to the dealership service centers. By the way advisor called after I dropped off the car and he said “ we checked the battery that is perfectly fine and in good shape but we recommend to change on 60.000 miles service.” Their goal is to make you scare and get more money for their own good. Scammers! I am giving 2 stars because of their coffee. I drunk the most expensive coffee. More

If you happen to be in some type of collision and need repairs… AVOID this place. The panoramic sunroof shattered on my E-Class and the glass ultimately ended up scratching the car. The incident happened repairs… AVOID this place. The panoramic sunroof shattered on my E-Class and the glass ultimately ended up scratching the car. The incident happened March 23… I did not get the vehicle back until April 24. I was told it was going to take 10-15 days. Nope… Not even close. Not only did the original quote tripled but there was practically no communication from the dealer… I had to reach out to the adviser [Neil Newman] who basically stopped replying to the email until I got some type of manager involved (who never bothered to reach out or reply to the emails despite knowing how dissatisfied I was with the entire ordeal). I hate to be a person that hounds other people. I am well aware of potential findings that would delay the repairs but having the vehicle sit at some facility in Saddle Brook for 3 weeks is unacceptable. Sad, I genuinely was going to bring my cars here both for service and/or any future incidents because of the proximity to my home but this type of incident has taught me to stick to the dealer I’ve stuck by for almost 7+ years despite its commute. More